LN Concerts, Operations Manager
LN Concerts, Operations Manager
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Job Description
Job Summary:
WHO ARE WE
Live Nation Entertainment is the worlds leading live entertainment company comprised of global market leaders: Ticketmaster Live Nation Concerts and Live Nation Media & Sponsorship. Ticketmaster is the global leader in event ticketing with over 620 million tickets sold annually and approximately 10000 clients worldwide. Live Nation Concerts is the largest provider of live entertainment in the world promoting more than 50000 events annually for nearly 7000 artists in 40 countries. These businesses allow Live Nation Media & Sponsorship to create strategic music marketing programs that connect more than 1200 sponsors with the 145 million fans that attend Live Nation Entertainment events each year. For additional information visit.
Brooklyn Bowl Philadelphia is the ultimate night out with its groundbreaking integration of premiere music 24 lanes of bowling 2 bars featuring locally crafted beers and food by the acclaimed Blue Ribbon restaurant group. Located in the heart of the historic Fishtown neighborhood adjacent to The Fillmore and The Punchline in what has become a burgeoning entertainment district. This is Brooklyn Bowls fourth location and follows in the footsteps of our original Brooklyn location noted as one of the most incredible places on Earth by Rolling Stone.
Wearing its homegrown values on its sleeve Brooklyn Bowl is committed to locally made products environment sustainability and boasts an unprecedented combination of top-flight music bowling beer and food.
WHO ARE YOU
Passionate and motivated. Driven with an entrepreneurial spirit. Resourceful innovative forward thinking and committed. At Brooklyn Bowl all these things combined with the vibes to keep our guest coming back for years to come are qualities we are looking for. So if this sounds like you please read on!
THE JOB
The Operations Manager at Brooklyn Bowl is responsible for executing and overseeing all floor activities related to service and entertainment. Duties include directing and supporting all staff members on the floor to maximize the efficiency and productivity as well as help establish standards guidelines and objectives for our staff. Managers will make critical decisions and judgment calls in order to ensure the satisfaction and comfort of our guests. All managers assist with screening potential candidates as well as retaining motivating and evaluating employees to ensure they receive the adequate guidance and resources to accomplish established objectives. The Operations Manager must regularly interface with other members of the management team including operations sales kitchen production marketing and box office. Outside of in-service duties an operations manager will also have administrative work that will span daily weekly and monthly task to ensure the success of all areas of the room.
WHAT THIS ROLE WILL DO
- Provide direction to the operations staff under the guideline set forth in by the established protocol of BBs policies and procedures
- Communicate clearly and frequently with the operations staff management and kitchen before during and after shift to ensure optimal service to our guests
- Assist operations staff as necessary in the performance of their jobs
- Oversee and guide employee/guest interactions to ensure that service is provided in a manner consistent with the philosophy of BB
- Be a visible presence in the room to both staff and guests ready to step in and address issues at any moment
- Be responsible for ensuring guests are satisfied through both team leadership and face-to- face guest interaction
- Resolve any disputes regarding service payment or other matters on an as-needed basis
- Assist in the planning and execution of daily musical events special events and VIP guest services
- Responsible for managing the labor cost through the proper staffing and scheduling management.
- Managing cost control on F&B including liquor using tools like Crunch Time.
- Help ensure the team meets or exceeds budgetary expectations on all associated line items.
- Assist with the marketing team on executing specials events etc.
- Coordinate and oversee private/special events per the events specifications laid out by the sales team in conjunction with the director of operations.
- Seamlessly integrate the various aspects of entertainment and service throughout each shift using guidelines set forth in the one sheet as well as other strategic and proactive measures
- Participate in the development of managers notes detailing the days financial and qualitative aspects of the venues operations on each shift
- Ensure quality of food timeliness of food delivery & cost control during service
- Maintain safety and security of the room and the guests and employees within
- Ensure that lighting temperature music cleanliness and other environmental aspects of room are appropriate for our guests
- Observe staff and participate in management talent reviews and employee reviews
- Attend all training seminars outline by the learning and development team.
- Conduct and oversee training of new staff and continuing education
- Assist on an as-needed basis with the management and operations of individual departments including service bar bowling security facilities production and training
- Contribute in meetings that ensure the preparation of all aspects of our room including shows restaurant and events.
WHAT THIS PERSON WILL BRING
- Minimum of three years experience in a supervisory/management role in a similar venue
- Knowledge of hospitality catering and restaurant service
- Understanding of POS and high level of hospitality systems
- Microsoft Word Excel Canva Box knowledge
- Superior communication skills
- Ability to manage under pressure and make decisions in real time
- Ability to operate at a high level under the direction of the management team
- Ability to manage multiple operational and managerial tasks simultaneously
- Must possess both solid judgment and be accountable
- Comfortable working environment that is fast paced with a moderate to loud noise level
- Ability to foster long-lasting working relationships
- Available to work full-time with availability for weekday and weekend shifts both day and night including some holidays
- Ability to lift up to 75lbs
- Ability to wear an earpiece for radio communications required
- Ability to handle confidential information and/or issues with discretion and sound judgment
BENEFITS & PERKS
Our motto is Taking Care of Our Own through 6 pillars of benefits:
HEALTH: Medical vision dental and mental health benefits for you and your family with access to a health care concierge and Flexible or Health Savings Accounts (FSA or HSA)
YOURSELF: Free concert tickets generous paid time off including paid holidays sick time and personal days
WEALTH: 401(k) program with company match stock reimbursement program
FAMILY: New parent programs including caregiver leave and baby bonuses plus fertility adoption foster or surrogacy support
CAREER: Career and skill development programs with School of Live tuition reimbursement and student loan repayment
OTHERS: Volunteer time off crowdfunding match
EQUAL EMPLOYMENT OPPORTUNITY
We aspire to build teams that reflect and support the fans and artists we serve. Every day we aim to promote environments where everyone can be themselves contribute fully and thrive within our company and at our events. As a growing business we will encourage you to develop your professional and personal aspirations enjoy new experiences and learn from the talented people you will be working with.
Live Nation strongly supports equal employment opportunity for all applicants regardless of age (40 and over) ancestry color religious creed (including religious dress and grooming practices) family and medical care leave or the denial of family and medical care leave mental or physical disability (including HIV and AIDS) marital status domestic partner status medical condition (including cancer and genetic characteristics) genetic information military and veteran status political affiliation national origin (including language use restrictions) citizenship race sex (including pregnancy childbirth breastfeeding and medical conditions related to pregnancy childbirth or breastfeeding) gender gender identity and gender expression sexual orientation intersectionalityor any other basis protected by applicable federal state or local law rule ordinance or regulation.
We will consider qualified applicants with criminal histories in a manner consistent with the requirements of the Los Angeles Fair Chance Ordinance San Francisco Fair Chance Ordinance and the California Fair Chance Act and consistent with other similar and / or applicable laws in other areas.
We also afford equal employment opportunities to qualified individuals with a disability. For this reason Live Nation will make reasonable accommodations for the known physical or mental limitations of an otherwise qualified individual with a disability who is an applicant consistent with its legal obligations to do so including reasonable accommodations related to pregnancy in accordance with applicable local state and / or federal law. As part of its commitment to make reasonable accommodations Live Nation also wishes to participate in a timely good faith interactive process with a disabled applicant to determine effective reasonable accommodations if any which can be made in response to a request for accommodations. Applicants are invited to identify reasonable accommodations that can be made to assist them to perform the essential functions of the position they seek. Any applicant who requires an accommodation in order to perform the essential functions of the job should contact a Human Resources Representative to request the opportunity to participate in a timely interactive process. Live Nation will also provide reasonable religious accommodations on a case-by-case basis.
HIRING PRACTICES
The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties responsibilities and qualifications required of employees assigned to this job.
Live Nation recruitment policies are designed to place the most highly qualified persons available in a timely and efficient manner. Live Nation may pursue all avenues available including promotion from within employee referrals outside advertising employment agencies internet recruiting job fairs college recruiting and search firms.
Required Experience:
Manager
Employment Type
Full-Time
