Customer Service Representative
Customer Service Representative
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Job Description
Permanent
Position: Customer Service Representative
Company Overview:
Florvets Structures is a leading provider of high-quality customizable structures for a variety of industries. We are committed to providing exceptional customer service and top-of-the-line products to our clients. Our company is based in Houston Texas and has been in business for over 20 years.
Job Summary:
We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. In this role you will be responsible for providing excellent service to our clients and ensuring their satisfaction with our products and services. You will also play a key role in building and maintaining strong relationships with our customers.
Key Responsibilities:
- Respond to customer inquiries and provide information about our products and services in a timely and professional manner.
- Process orders quotes and returns accurately and efficiently.
- Collaborate with other departments to resolve customer issues and ensure timely delivery of products.
- Maintain customer records and update information in our database.
- Proactively identify and address potential customer concerns or needs.
- Build and maintain strong relationships with customers to promote loyalty and retention.
- Keep up-to-date with product knowledge and industry trends to effectively assist customers.
- Participate in team meetings and contribute ideas for improving customer service processes and procedures.
Qualifications:
- High school diploma or equivalent; post-secondary education in business or a related field is a plus.
- 1-2 years of experience in customer service or a related role.
- Excellent communication skills both verbal and written.
- Strong problem-solving and decision-making abilities.
- Ability to work well in a team and independently.
- Proficient in Microsoft Office and experience with CRM software is a plus.
- Knowledge of the construction industry is preferred.
We Offer:
- Competitive salary and benefits package.
- Opportunities for growth and advancement within the company.
- A supportive and collaborative work environment.
- Training and development opportunities to enhance your skills and knowledge.
If you are a customer-focused individual with a passion for providing exceptional service we want to hear from you! Apply now to join our dynamic team at Florvets Structures as a Customer Service Representative in Houston Texas.
Health Insurance
Employment Type
Full Time
