Senior Customer Service Representative Licensed
Senior Customer Service Representative Licensed
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
In this role you will:
- Support internal and external customers by providing moderately complex support services in account management operations documentation funding customer service and technical support
- Provide feedback and present ideas for improving or implementing processes and tools within Customer Service- Licensed group
- Perform complex duties including: acting as primary support contact for customers and internal partners supporting clients answering questions solving problems and transactional or navigational support
- Provide subject matter expertise and interpretation of procedures to less experienced staff
- Interact with immediate team functional area and internal peers outside work group on wide range of information
Required Qualifications:
- Experience in Customer Service- Licensed or equivalent demonstrated through one or a combination of the following: work experience training or education
- Active license or successfully completed Financial Industry Regulatory Authority (FINRA) Series 7 and 63
Desired Qualifications:
- Minimum of 2 years in a customer service (voice) preferably in Brokerage Services
- Good communication skills
Job Expectations:
- Willing to work onsite (BGC office)
- Willing to work US hours
Employment Type
Full Time
