L&D Manager

The Opportunity: L&D Manager

A career in Learning and Development (L&D) will provide you with the opportunity to contribute to the success of our people by developing quality and relevant learning initiatives that constantly improve the PwC experience. Youll help us develop learning and performance improvement solutions across traditional and virtual classroom environments as well as digital learning solutions. You will collaborate with other Line of Service (LoS) L&D teams global L&D teams HC functions and other areas of the Firm to ensure our curriculums and initiatives support the PwC strategy.

Reporting to a Senior Manager of Learning & Development the Learning & Development Manager is responsible for the design development and implementation of learning solutions from inception through to business impact. This role will work with some degree of independence will lead or contribute to various projects/teams and will have accountability for a variety of programs and L&D projects.

Job Overview and Primary Responsibilities

• Build and manage relationships with key stakeholders including the business LoS L&D HC and Global teams and others;

• Identify learning needs and develop appropriate learning strategies incorporating education and experiential solutions by consulting with Subject Matter Experts (SME);

• Develop and execute implementation plans including drafting communications managing translation processes liaising with local office contacts as appropriate and ongoing project management;

• Work with SMEs to leverage/develop course content using appropriate instructional design including digital learning;

• Organize/deliver instructor briefings and train-the-trainer events;

• Ensure that critical success factors and project risks are identified and proactively managed;

• Evaluate program effectiveness and make recommendations for future offerings;

• Work with all L&D teams to manage budget to actual spend (including headcount) budgets;

• Leverage effective use of learning technologies and identify and apply innovative approaches/platforms to learning solutions;

• Coach manage and develop others (e.g. L&D associates and senior associates both on and off shore);

• Leverage the PwC Global Network to share ideas best practices and content as appropriate; and

• Represent L&D in various committees meetings and work streams.

Desired Profile

Education Level:

• Degree/certification in the Learning and Development field

Personal Attributes & Experience:

• Minimum 5 years of experience in Learning and Development

• 2 years as a people manager (desired)

• Strong relationship building skills with experience leading diverse work teams engaging with staff and partners at all levels

Desired Skills:

• Strong consulting skills specifically the ability to communicate effectively both orally and written and maintain collaborative relationships with staff at all levels;

• Strong agile project management and problem solving;

• An understanding of the strategy and priorities of the business and how they translate into L&D priorities;

• Ability to use logic creativity and innovation when developing solutions to problems taking into account any potential client impact;

• Proven ability to manage and prioritise multiple projects and work towards tight deadlines including last minute changes and alignment of resources to ensure priorities are met;

• Understanding of adult learning theory including learning needs and performance gap analysis instructional design development & implementation and evaluation of learning;

• Staying current on emerging learning technology trends and experience integrating these new technologies into learning solutions;

• Understanding of how Learning Management Systems (Cornerstone preferred) are part of the learning technology ecosystem;

• Analyze data and communicate data insights to drive decision making (leveraging market leading tools such as Alteryx Power BI etc.);

• Strong understanding of budget to actual reconciliation process including use of accruals;

• Intermediate skills in MS Office to drive efficiency productivity and collaboration

• Ability to motivate and effectively coach others

• Ability to remain calm under pressure and display excellent judgment with a broad view and good common sense

• Impeccable ethical standards and integrity objectivity confidence and dedication

• Experience in handling confidential and sensitive information

Hours of Work

• This is a full-time opportunity which includes the requirement to work a rotating schedule involving evenings and nights.