Field Service Technician C (24294)

Job Title: Field Service Technician

Job Code: 24294

Job Location: Clovis New Mexico (Cannon AFB onsite)

Work Schedule: 9/80 (Off every other Friday)

L3Harris is dedicated to recruiting and developing diverse high-performing talent who are passionate about what they do. Our employees are unified in a shared dedication to our customers mission and quest for professional growth. L3Harris provides an inclusive engaging environment designed to empower employees and promote work-life success. Fundamental to our culture is an unwavering focus on values dedication to our communities and commitment to excellence in everything we do.

About L3Harris Technologies:

L3Harris Technologies is an agile global aerospace and defense technology innovator delivering end-to-end solutions that meet customers mission-critical needs. The company provides advanced defense and commercial technologies across space air land sea and cyber domains. L3Harris has approximately $18 billion in annual revenue and 47000 employees with customers in more than 100 countries.

Job Description:

The Field Service department is looking for a highly motivated and talented Technician to provide quality service and repair of complex MX-20/25 airborne surveillance turrets. The FSR will provide full-time technical support and interface with a dedicated strategic customer. This field support will occur directly onsite with this customer at their facility at Cannon AFB NM. Additionally the FSR may also be required to deploy internationally to work assignments overseas at remote locations around the world on an on call basis. These overseas deployments could include hazardous conflict regions. FSR must always project a positive image of our department and company that will meet our customers highest expectations for service and support of their L3Harris Technologies equipment.

A Field Service Technician (FSR) for a defense contractor specializing in high performance stabilized imaging generally has at least 5 years experience as an electro-mechanical technician on products that are similar in complexity a successful track record of career growth over time and prior experience servicing systems in the field and in the factory. This position requires a self-motivated creative forward-thinking and energetic individual. Excellent communication relationship building and problem-solving skills are a must. The ability to interface well with demanding customers as well as co-workers is critical. The best MX-Series field technicians are strong team players and customer focused. FSR must work well independently and can be relied upon to make difficult decisions that will affect the performance and availability of mission critical systems.

Essential Functions:

• The most important performance objective for this department is to Repair Test and Maintain Wescam MX-20/25 sensor systems in accordance with pre-established processes while adhering to customer deadlines. A successful MX Field Technician understands the gimbal system understands how all components work together including peripheral interfaces and able to effectively troubleshoot repair and test a failed system.
• Objective is to become proficient in troubleshooting repair and servicing of Wescam MX-20/25 systems within 90 days. Initial MX Training will include formal 2-week training course followed by extensive on-the-job training requirements.
• Knowledge and application of troubleshooting electronics and mechanical systems customer service skills and being a part of a motivated and diverse team.
• Be part of a motivated extended team that supports various U.S. Homeland Security Law Enforcement and DOD Military customers by repairing mission critical Wescam sensor systems.
• May be a resource to other employees in areas of expertise. Assignments are moderately difficult requiring some judgment.
• Being creative open-minded and a good listener.
• Work may be structured within identified boundaries and procedures. Follows established processes to complete tasks. Identifies problems and issues in straightforward situations.
• Complete all necessary service and repair documentation as well as technical trip reports.
• Provide Wescam Training to customers on MX-20/25 operations and operator-level maintenance procedures.
• All other duties as assigned.

Qualifications:

• Must be a US Citizen
• Possess and maintain a US Passport
• Requires a High School Diploma or equivalent and a minimum of 6 years of prior relevant experience or 2 years post-Secondary/Associates Degree with a minimum of 3 years of prior related experience.

• 4 years experience with electronic and mechanical test equipment is required.
• 4 years experience troubleshooting and repairing problems related to product aircraft integration electronics and mechanical systems down to the line replaceable unit level and work with Quality & Manufacturing Engineering to take corrective actions.
• 4 years prior FSR experience in both CONUS and OCONUS repair assignments and tasks is desired. Equivalent military experience would be considered.
• 4 years experience with MS Office applications including Word and Excel is required as well as with specialized software test programs.
• 4 years experience communicating clearly (written and verbal) with technical and non-technical customers (internal/external).

Preferred Additional Skills:

• Active DoD Secret clearance or higher is preferred.
• Special Operations AFSOC DOD Airborne Law Enforcement or other similar experience is desired.
• Direct experience with systems integration software optical and electro-mechanical systems is preferred. Previous work experience with aircraft tower or aerostat-based MX-20/25 sensor systems is highly desired.
• Familiarity with government contracting is preferred but not required.

Working Conditions:

• Considerable time standing bending twisting bending and kneeling while building a variety of assemblies.
• Lifting 50 pounds occasionally and reaching for items on shelves
• Working with general manufacturing hand tools computers and electronic troubleshooting tools such as oscilloscopes multi-meters power supplies.
• Use of basic hand tools for mechanical assembly metalworking machines and precision measuring and testing instruments.
• This position will require the ability to travel overseas. Up to 90% travel may be required.
• Work may be conducted onsite at the customer location flight line aviation hangar test facility in the field or in a manufacturing/test environment.

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• Must be able to work in fast-paced schedule driven environment without sacrificing product quality. Ability to logically address analyze and resolve problems.