IT Performance Analyst (119102)

Work Place Flexibility: Hybrid

Legal Entity:Entergy Services LLC

*** This is a hybrid role reporting to the office 3 days per week and is based out of New Orleans LA. There is no relocation assistance available for this posting.***

*** The official job title will be IT Specialist II IT Specialist - Sr or IT Consultant depending on the qualifications and experience of the selected candidate.***

JOB SUMMARY/PURPOSE

As a member of the Information Technology (IT) Performance Management team this role supports the execution of our performance reporting strategy focusing on the development improvement and overall enhancement of our performance reporting capabilities. The role supports internal stakeholders within IT and Technology Business Services (TBS) and will solution and deliver reports that highlight various key performance indicators (KPIs) and IT Service Management (ITSM) fundamentals (e.g. incident management asset management CMDB change management etc.)

JOB DUTIES/RESPONSIBILITIES

• Utilize Microsoft Power BI Power Automate and/or Power Apps to collect and analyze performance data
• Develop maintain and produce operational and strategic reports and dashboards to measure and visualize KPIs.
• Consistently validate and review metrics and reporting for accuracy identifying opportunities for continuous improvement
• Track and analyze performance process adherence and compliance against performance targets
• Lead ideation and requirement specification of reporting and other ITSM capabilities
• Work closely with process owners and delivery teams to support continuous improvement through data driven analysis
• Develop and run periodic and ad-hoc reports in support of IT Operations and core service delivery functions

MINIMUM REQUIREMENTS

Minimum education and experience required of the position:

• Bachelors degree in computer science MIS or business-related field and 2 years of relevant experience is required or in lieu of a degree 4 years of relevant experience is required.
• IT Specialist II: 2 years of relevant experience
• IT Specialist Sr: 4 years of relevant experience
• IT Consultant: 6 years of relevant experience 3 years solution design experience is a plus

Minimum knowledge skills and abilities required of the position:

• Experience with data analytics and data visualization tools such as Power BI
• Analytic and problem-solving skills with good written and verbal communication skills
• Ability to work both independently and as part of a team
• Strong customer centric orientation with the ability to work effectively across teams
• Attention to details ability to multitask and effective time management skills
• Strong analytical skills including the ability to analyze large datasets and identify trends
• A strong understanding of ITSM processes Incident Problem Change Request etc.

Desired knowledge skills and abilities:

• MySQL or Oracle database experience
• Previous experience with R Python SAS SPARK etc.
• Proven experience leveraging technologies processes and applications to analyze data

Any certificates licenses etc. required of the position:

• ServiceNow or ITIL certifications are a plus.

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Primary Location: Louisiana-New OrleansLouisiana : New Orleans
Job Function: Information Technology
FLSA Status: Professional
Relocation Option: No Relocation Offered
Union description/code: NON BARGAINING UNIT
Number of Openings: 1
Req ID: 119102
Travel Percentage:Up to 25%

An Equal Opportunity Employer Minority/Female/Disability/Vets. Please click here to view the EEI page or see statements below.

EEO Statement:The Entergy System of Companies provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race color religion sex gender sexual orientation gender identity or expression national origin age disability genetic information marital status amnesty or status as a protected veteran in accordance with applicable federal state and local laws. The Entergy System of Companies complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment including but not limited to recruiting hiring placement promotion termination layoff recall transfer leaves of absence compensation and training.

The Entergy System of Companies expressly prohibits any form of unlawful employee harassment based on race color religion sex gender sexual orientation gender identity or expression national origin age genetic information disability or veteran status. Improper interference with the ability of the Entergy System of Company employees to perform their expected job duties is absolutely not tolerated.

Accessibility:Entergy provides reasonable accommodations for online applicants. Requests for a reasonable accommodation may be made orally or in writing by an applicant employee or third party on his or her you are an individual with a disability and you are in need of an accommodation for the recruiting process please clickhereand provide your name contact number the accommodation requested and the requisition number that you are requesting the accommodation for. Employee Services will contact you regarding your request.

Additional Responsibilities:As a provider of essential services Entergy expects its employees to be available to work additional hours to work in alternate locations and/or to perform additional duties in connection with storms outages emergencies or other situations as deemed necessary by the company. Exempt employees may not be paid overtime associated with such duties.

Equal Opportunity

The non-confidential portions of the affirmative action program for individuals with disabilities and protected veterans shall be available for inspection upon request by any employee or applicant for employment. Please to schedule a time to review the affirmative action plan during regular office hours.

WORKING CONDITIONS:
As a provider of essential services Entergy expects its employees to be available to work additional hours to work in alternate locations and/or to perform additional duties in connection with storms outages emergencies or other situations as deemed necessary by the company. Exempt employees may not be paid overtime associated with such duties.

Please note: Authorization to work in the United States is a precondition to employment in this position. Entergy will not sponsor candidates for work visas for this position.