Patient Access Rep II
Patient Access Rep II
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Job Description
Overview
CommonSpirit Health was formed by the alignment of Catholic Health Initiatives (CHI) and Dignity Health. With more than 700 care sites across the U.S. & from clinics and hospitals to home-based care and virtual care services CommonSpirit is accessible to nearly one out of every four U.S. residents. Our world needs compassion like never before. Our communities need caring and our families need protection. With our combined resources CommonSpirit is committed to building healthy communities advocating for those who are poor and vulnerable and innovating how and where healing can happen both inside our hospitals and out in the community.
Responsibilities
Responsible for greeting patients communicating with departments scheduling appointments answering phones receiving payments verifying necessary information and records in the medical information to patients so they may fully utilize and benefit from the clinic services.
Greets patients in polite prompt helpful manner and provides any necessary instructions/directions. Informs appropriate department of patients arrival. Oversees waiting area. Organizes patient flow.
Answers phone in pleasant manner and deals with patient needs expeditiously.
Uses EMR to generate information necessary for billing. Verifies and updates patient information. Collects copay. Obtains patient signatures as needed. Completes necessary paperwork and issues receipts. Collects and enters patients insurance information into data base. Responsible for managing directing and monitoring coding activities on all services including distributing the daily charge tickets to the billing company.
Obtains referral information. Schedules surgeries outpatient appointments and admissions.
Sends/receives patients medical records. Assembles patients charts for next day visits. Responsible for planning organizing and directing all aspects of the medical records.
Responsible for assisting physician with clerical tasks. Coordinates service requests. Maintains clinic office and equipment. Informs the administrator of operational problems. Responsible for mail room functions including sorting and distribution of mail. Orders and inventories supplies.
Assists with training and supervision of staff helping them develop performance goals and objectives.
Responsible forassisting patients with questions on insurance claims home healthcare and medical for administering directing planning and coordinating all office activities. Provides information to patients so they may fully use and benefit from clinic/office services.
Qualifications
Education
Required: High school graduate
Experience
Minimum 1 year clinic experience preferred
Skills
Required: Computer programs/EMR
Employment Type
Unclear
