Operations Senior Supervisor

Shift: 2nd shift on site

As an Operations Sr Supervisor you will oversee a team of pharmacy technicians focused on ensuring top notch quality for our patients by processing prescriptions and following standard operating procedure.

What youll do:

• Manage and Lead the Technician Team
• Create and foster a positive team engagement and culture
• Attend and participate in enterprise work streams
• Collaborate with team and peers to create improved processes and best practices
• Review daily performance metrics and drive accountability
• Schedule and monitor staff and day to day workflow
• Collaborate with other pharmacy groups based on business needs or production levels.
• Complete daily weekly and monthly meetings huddles and technician coaching.
• Meet bi-weekly with manager for a touch base
• Prepare for weekly touch base staffing meeting huddles and site level meetings
• Review coach and responds to quality issues
• Scheduling managing and tracking employee time and absences
  

What youll need:

• High school diploma or GED
• 3 years of experience in operations processing
• 2 years of people leadership experience preferred
• Experience in a pharmacy or healthcare setting preferred
• Valid NJ state pharmacy technician license preferred (not a requirement)
• Strong leader with emotional intelligence and ability to engage enable and develop staff
• Proficient in use of PC based systems used: Microsoft Office On Base Excel and Access.
• Demonstrated ability to effectively develop and assist team members
• Experience with training and coaching less experienced staff with the patience to explain details and processes
• Advanced problem solving skills and the ability to work collaboratively with other departments to resolve complex issues with innovative solutions
• Ability to adapt to a dynamic working environment and make independent decisions
• Demonstrated ability to handle challenging conversations in a professional manner
• Excellent verbal and written communication skills

The shift for this role will fall within the operating hours of Sunday Thursday (5:00AM Midnight) and Friday (5:00AM 3:30PM). Final schedule will be within those timeframes and may be four 10 hour shifts or five 8 hour shifts equaling 40 hours per week.

This role is Worksite dependent and can only be performed onsite. You must be fully vaccinated if youre to come onsite OR undergo testing twice a week.

About Evernorth Health Services

Qualified applicants will be considered without regard to race color age disability sex childbirth (including pregnancy) or related medical conditions including but not limited to lactation sexual orientation gender identity or expression veteran or military status religion national origin ancestry marital or familial status genetic information status with regard to public assistance citizenship status or any other characteristic protected by applicable equal employment opportunity laws.

If you require reasonable accommodation in completing the online application process please email: for support. Do not email for an update on your application or to provide your resume as you will not receive a response.

The Cigna Group has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama Alaska Arizona Arkansas Delaware Florida Georgia Hawaii Idaho Iowa Kansas Maryland Massachusetts Michigan Nebraska Ohio Pennsylvania Texas Utah Vermont and Washington State.

Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal state and local ordinances.