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SAPManagement Level
ManagerJob Description & Summary
At PwC our people in business application consulting specialise in consulting services for a variety of business applications helping clients optimise operational efficiency. These individuals analyse client needs implement software solutions and provide training and support for seamless integration and utilisation of business applications enabling clients to achieve their strategic objectives.Enhancing your leadership style you motivate develop and inspire others to deliver quality. You are responsible for coaching leveraging team members unique strengths and managing performance to deliver on client expectations. With your growing knowledge of how business works you play an important role in identifying opportunities that contribute to the success of our Firm. You are expected to lead with integrity and authenticity articulating our purpose and values in a meaningful way. You embrace technology and innovation to enhance your delivery and encourage others to do the same.
Examples of the skills knowledge and experiences you need to lead and deliver value at this level include but are not limited to:
AES SAP EAM
Manager
Operate
Job Summary -
At PwC we relentlessly focus on working with our clients to bring the power of technology and humans
together and create simple yet powerful solutions. We imagine a day when our clients can simply focus on
their business knowing that they have a trusted partner for their IT needs. Every day we are motivated
and passionate about making our clients better.
Within our Managed Services platform PwC delivers integrated services and solutions that are grounded
in deep industry experience and powered by the talent that you would expect from the PwC brand. The
PwC Managed Services platform delivers scalable solutions that add greater value to our clients
enterprise through technology and human-enabled experiences. Our team of highly-skilled and trained
global professionals combined with the use of the latest advancements in technology and process allows
us to provide effective and efficient outcomes. With PwCs Managed Services our clients are able to focus
on accelerating their priorities including optimizing operations and accelerating outcomes. PwC brings a
consultative first approach to operations leveraging our deep industry insights combined with world class
talent and assets to enable transformational journeys that drive sustained client outcomes. Our clients
need flexible access to world class business and technology capabilities that keep pace with todays
dynamic business environment.
Within our global Managed Services platform we provide Application Evolution Services (formerly
Application Managed Services) where we focus more so on the evolution of our clients applications and
cloud portfolio. Our focus is to empower our clients to navigate and capture the value of their application
portfolio while cost-effectively operating and protecting their solutions. We do this so that our clients can
focus on what matters most to your business: accelerating growth that is dynamic efficient and
cost-effective.
As a member of our Application Evolution Services (AES) team we are looking for candidates who thrive
working in a high-paced work environment capable of working on a mix of critical Application Evolution
Service offerings and engagement including help desk support enhancement and optimization work as
well as strategic roadmap and advisory level work. It will also be key to lend experience and effort in
helping win and support customer engagements from not only a technical perspective but also a
relationship perspective.
Minimum Degree Required (BQ) *: BE / B Tech / ME / M Tech / MBA
Required Field(s) of Study (BQ):
Preferred Field(s) of Study:
Minimum Year(s) of Experience (BQ) *: 10-16 years of experience
Certification(s) Preferred:
Preferred Knowledge/Skills *:
General skill set:
AES SAP EAM
Manager
Operate
As a Manager youll work as part of a team of problem solvers with extensive consulting and industry
experience helping our clients solve their complex business issues from strategy to execution. Specific
responsibilities include but are not limited to:
Proactively assist in the management of a portfolio of clients while reporting to Senior Managers
and above.
Be involved in the financial metrics.
Be actively involved in business development activities to help identify and research opportunities
on new/existing clients.
Contribute to the development of your own and teams technical acumen.
Use data and insights to inform conclusions and support decision-making.
Adherence to SLAs experience in incident management change management and problem
management.
Develop new skills and strategies to solve complex technical challenges.
Assist in the management and delivering of large projects.
Train coach and supervise staff to recognize their strengths and encourage them to take
ownership of their personal development.
Act to resolve issues which prevent the team working effectively.
Keep up to date with local and national business and economic issues.
Continue to develop internal relationships and the PwC brand.
Build a strong team environment that includes client interactions workstream management and
cross-team collaboration.
Actively engage in cross competency work and contribute to COE activities.
Demonstrating project management skills including the ability to manage multiple projects
simultaneously while being detail oriented.
Strong Knowledge in:
3 to 6 years of hands-on experience in Project Management
Experience in supporting project management activities for multinational large scale SAP support
projects
Experience in performing project management activities from offshore that includes/ support
project initiation cost management communication preparing status quality management/
monitoring resource management risk management etc.
Experience in project management tools such as SAP Solution Management Microsoft Project
Planning JIRA etc.
Basic understanding of ITIL key components such as Service value system and the four
Dimensions model.
Understand client requirements provide solutions functional specifications and implement
technical components accordingly.
Ability to create Technical Design Documents (TDD) and Unit Test documents for the technical
solutions being implemented.
Excellent Communication analytical and Interpersonal skills as a Consultant and play a role of
team lead.
In addition to the above the candidate should have been involved in the following during the life
cycle of SAP Support project.
Unit Testing Integration Testing
User Support activities
Exposure to ASAP and other structured ITIL methodologies
AES SAP EAM
Manager
Operate
Regularly interact with the onsite team/client
Provide status updates in daily/weekly conference calls
Maintain cordial relationship with onsite team/client
Strong Knowledge in
Managing Technical Objects
Equipments Functional Locations Bill of Materials etc
Material and Serial Number combination
Warranties
Work centers classes and characteristics
Installed base
Measurement Point and documents
Notifications and its processing
Work Order Management
Capacity requirements planning
Preventive maintenance
Task lists
Maintenance Items
Maintenance Plans
Work clearance Management
Workflow in EAM & PM
Standard reports usage.
Familiarity on the basic business processes with the following Functional Areas:
Task lists
Maintenance Items
Maintenance Plans
Preferred Skills:
Hands on experience in configuring / defining the following in the EAM & PM module with Basic
understanding of SD MM and FICO Container Terminal Shipping Logistics
Familiarity on the basic business processes with the following Functional Areas:
o Document management system
o Engineering change management
ITIL 4 Certification
Education (if blank degree and/or field of study not specified)
Degrees/Field of Study required:Degrees/Field of Study preferred:Certifications (if blank certifications not specified)
Required Skills
Optional Skills
Accepting Feedback Accepting Feedback Active Listening Analytical Thinking Bill of Materials (BOM) Coaching and Feedback Communication Cost Efficiency Cost Management Creativity Data-Driven Insights Data Modeling Data Modeling System Support Demand Forecasting Demand Planning Embracing Change Emotional Regulation Empathy Inclusion Intellectual Curiosity Inventory Management Lead Time Reduction Learning Agility Operational Excellence Operations Processes 27 moreDesired Languages (If blank desired languages not specified)
Travel Requirements
Not SpecifiedAvailable for Work Visa Sponsorship
NoGovernment Clearance Required
NoJob Posting End Date
Required Experience:
Manager
Full-Time