Job Opportunities: Workforce Management Analyst (9274)
Job Opportunities: Workforce Management Analyst (9274)
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Job Description
Job ID:9274
Working Business Language:English. This role is considered a head-office role and will be required to communicate with internal and external stakeholders across Canada where the primary business language for this role is English. As such the successful candidate must be fully proficient in English.
Salary: At Wawanesa salary is only one component of a holistic comprehensive and competitive offering that we provide to our employees. In addition to salary full-time and part-time permanent employees are eligible for an annual bonus plan leave of absence top-up programs and provided with generous vacation time personal days premium free benefits and pension plan.
The salary offered for this role is determined with consideration to various factors including but not limited to: your work location local labour market conditions external market salary data internal pay equity and the knowledge skills experience and anticipated proficiency in the role. The salary offered is estimated to be within the following range: $80000 - $110000. Candidates with salary expectations outside of the range are still encouraged to apply.
About Us
At Wawanesa were proud to offer a hybrid work environment that offers flexibility to our employees in balancing in-office (2 days per week OR 15 hours per week in a Wawanesa office) and remote may work from any of the following locations: Winnipeg MB; Wawanesa MB;Vancouver BC; Calgary AB; Edmonton AB; Lethbridge AB; Toronto ON; Kitchener ON; Thunder Bay ON; Ottawa ON; Montreal QC; Moncton NB; Dartmouth; NS
The Wawanesa Mutual Insurance Company (Wawanesa Mutual) founded in 1896 is one of Canadas largest mutual insurers with over $3.5 billion in annual revenue and assets of $10 billion (CAD). Wawanesa Mutual with its National Headquarters in Winnipeg is the parent company of Wawanesa Life which provides life insurance products and services throughout Canada and Western Financial Group which distributes personal and business insurance across Canada. Wawanesa proudly serves more than 1.7 million members in Canada and we are home to more than 3600 employees distributed across the Canadian regions and communities where we operate. We give back to organizations that strengthen communities donating more than $3.5 million annually to charitable organizations including over $2 million annually in support of people on the front lines of climate change. To learn more visit .
We are currently looking for dedicated driven and enthusiastic individuals who thrive in an environment that welcomes change and are looking for an opportunity for diverse experience and advancement on a growing team.
Job Overview
Working under minimal supervision the Workforce Management Analyst role contributes to Wawanesas success by acting as an architect of the program which assesses and provides timely and accurate information and reports to support decision making regarding workforce planning. This role supports Wawanesas journey into a performance-based operating culture by applying statistical analysis and a structure methodology while collaborating with regional/functional executives managers and supervisors to make recommendations on staffing levels that range in scope from administration professionals Claims and Underwriting functions spanning across the organization.
Job Responsibilities
- Design plan execute and maintain the Workforce Management planning methodology processes and procedures to create FTE plans for Claims Underwriting and other functional areas as required.
- Responsible for the development ownership delivery and maintenance of FTE forecasts and business performance metrics; identify variances and potential opportunities through variance and analysis. This includes phone and non-phone activities and interactions to optimize workload distribution.
- Lead workforce optimization initiatives by analyzing staffing patterns workload distribution and performance metrics to improve operational efficiency and service delivery.
- Communicate and collaborate with internal stakeholders through producing reports meetings correspondences and presentations. Builds and fosters strong relationships with operational management teams branch and executive office stakeholders.
- Develop and execute monthly operational KPI reporting in relation to forecast vs actuals staffing models while providing recommendations on improving the utilization of resources and other operational excellence improvement initiatives.
- Produces capacity plans and resource recommendations incorporating headcount seasonality or market variability and out of ordinary conditions across all product lines and initiatives. Provides recommendations and insights to ensure service level agreements are attained or improved.
- Assist in FTE annual budget planning as well as ad-hoc FTE analysis for process/organizational changes.
- Maintain depth of knowledge and expertise on industry trends and methodologies.
- Perform other duties as required.
Qualifications
- Undergraduate university degree in Accounting Finance Statistics Economics Data Science or completion of certificate with 2-3 years of experience in business or data analysis.
- 3 years of experience in a Workforce Management function in a service center insurance or finance or call center organization with working knowledge of concepts initiatives methodologies and strategies in Workforce Management.
- Knowledge of and experience in P&C insurance services industry including claims strongly preferred.
- Expert proficiency in MS Excel and Power Query especially with advanced formulas tables and charts.
- Advanced proficiency with SQL writing complex queries and PowerBI data modelling and DAX coding.
- Experience with Monte Carlo Simulation tools such as Oracle Crystal Ball in modelling simulations and optimization or other similar tools is considered an asset.
- Experience with and depth of knowledge of Genesys Cloud or other Contact Center Technology.
- Excellent analytical and problem-solving skills with demonstrated ability to extrapolate organize and present complex information to stakeholders.
- Excellent influencing skills able to distill core concepts and build consensus and influence key stakeholders.
- Advanced verbal and written communication skills with the ability to communicate in a clear and concise manner with style fitting for the audience and message.
- Ability to work independently and work as part of a team.
Wawanesa is proud to be one of Manitobas Top Employers a Kincentric Best Employer in Canada and a Forbes Best Employer in Canada recognizing an exceptional place to work!
Diversity Equity Inclusion& Belonging
At Wawanesa we are committed to Diversity Equity Inclusion and Belonging (DEIB) and believe that our strength lies in the diversity of our people this is supported by having a representative workforce.
We welcome applications from all qualified candidates including racialized persons women Indigenous Peoples persons with disabilities members of the 2SLGBTQIA community gender-diverse and neurodiverse individuals and anyone who can contribute to the further diversification of thought and ideas.
We aim to ensure our recruitment process is accessible to all candidates. If you require accommodations during any stage of the recruitment process please reach out in confidence to .
All Wawanesa job applicants are subject to Wawanesas .
Required Experience:
IC
Employment Type
Full Time
