Inside Sales Supervisor
Inside Sales Supervisor
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1 Vacancy
Job Description
Job Title: Inside Sales Supervisor
Department: Sales
Reports To: Sales Manager / Call Center Director
Location: Boca Raton
Employment Type: Full-Time
Position Summary:
We are seeking an experienced and results-driven Inside Sales Supervisor to lead and support our team of sales representatives in a high-volume fast-paced home warranty call center environment. The ideal candidate will be responsible for coaching mentoring and motivating a team of inside sales reps to achieve and exceed performance targets while ensuring a positive customer experience.
Key Responsibilities:
Team Leadership & Supervision:
Supervise a team of sales representatives ensuring adherence to sales processes call scripts and compliance standards.
Performance Management:
Monitor and evaluate daily weekly and monthly sales performance metrics. Provide regular feedback coaching and performance improvement plans as needed.
Sales Coaching & Training:
Conduct regular sales training sessions and one-on-one coaching to enhance product knowledge objection handling closing techniques and customer engagement.
Quality Assurance:
Review calls for quality assurance and provide actionable feedback to ensure representatives deliver a consistent and high-quality customer experience.
Motivation & Team Culture:
Foster a results-driven energetic sales environment through incentives team contests recognition programs and ongoing support.
Reporting & Communication:
Generate sales reports and present performance updates to sales leadership. Communicate sales goals and expectations clearly to the team.
Process Improvement:
Identify operational inefficiencies or opportunities for improved sales workflow collaborating with other departments as necessary.
Qualifications:
Experience:
Minimum 23 years of supervisory experience in a call center or inside sales environment preferably in the home warranty home services or insurance industry.
Skills:
o Strong leadership and motivational abilities
o Ability to close sales when necessary
o Excellent communication and interpersonal skills
o Proficiency in CRM systems preferably Sales Force call center platforms and MS Office Suite
o Ability to analyze sales data and make data-driven decisions
o Strong problem-solving and conflict-resolution skills
Required Experience:
Manager
Employment Type
Full-Time
