Senior Product Delivery Associate, Knowledge Management

JPMorgan Chase & Co. is a leading global financial services firm with assets of $4.0 trillion and operations worldwide. We are a leader in investment banking financial services for consumers and small businesses commercial banking financial transaction processing and asset management. Our mission is to enable more people to contribute to and share in the rewards of a growing economy.

As a Senior Product Associate in the Knowledge Management and Enlighten team you will play a pivotal role in defining and executing our product roadmap. You will fuel the creation of an innovative Knowledge Management product ecosystem and continuously improve existing offerings supported by user research and customer feedback and leveraging AI and ML capabilities. You will also collaborate closely with cross-functional teams and play a crucial role in shaping the future of our products and ongoing success.

Consumer & Community Banking (CCB) Operations Product organization provides critical cross-line of business support across JPMC and serves as one of the largest product portfolios in CCBdelivering value to millions of customers and over 30000 employees. As a product team member your problem-solving skills will place you on the cutting edge of defining the vision creating the strategy and building the roadmap to solutions that impact millions. Along the way youll develop a deep end-to-end understanding of the business and find an inclusive culture that welcomes diverse ideas and supports your individual growth and career mobility.

To be eligible for this position you must be authorized to work in the United States. We do not offer any type of employment-based immigration sponsorship for this position. Likewise JPMorgan Chase & Co. will not provide any assistance or sign any documentation in support of any other form of immigration sponsorship or benefit including optional practical training (OPT) or curricular practical training (CPT).

Job responsibilities

• Lead the strategic development ongoing refinement and execution of the Knowledge Management platform roadmap with a strong emphasis on AI and ML capabilities including using Large Language Models (LLMs) for Question Answering
• Oversee data collation requirement gathering and coordination between multiple parties for roadmap/project updates ensuring alignment with AI and ML initiatives
• Collaborate with key LOB points of contact to understand knowledge requirements and provide actionable feedback leveraging AI and ML insights
• Conduct cost/benefit analysis for initiative prioritization and ROI optimization particularly for AI and ML projects
• Facilitate and drive solutions across the organization working with legal risk operations design and technology teams to prioritize and deliver AI and ML-driven innovations

Required qualifications capabilities and skills

• 5 years of product management experience including defining user experience needs writing user stories creating product value propositions developing features and benefits and developing roadmaps
• Extensive exposure to Knowledge Management systems and Machine Learning products and technologies
• Strong understanding of AI and ML technologies including natural language processing machine learning algorithms and data analytics
• Proven ability to synthesize large amounts of information to inform decisions and drive work forward particularly in AI and ML contexts
• Excellent written and verbal communication skills: able to present facts thoughts and ideas in a clear concise and convincing manner to senior stakeholders

Preferred Qualifications Capabilities and Skills:

• Experience working in agile and scrum teams is a plus
• BA/BS or equivalent level of education and experience is preferred
• Self-starter works well independently and as a team player