Lead, Change Management and Adoption
Lead, Change Management and Adoption
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Job Description
Pour obtenir une traduction en franais de loffre demploi suivante veuillez envoyer un courriel . Les demandes seront traites dans un dlai de trois jours ouvrables et la priode de dpt des demandes sera prolonge de trois jours.
To obtain a French translation of the following job posting please email . Requests will be addressed within three business days and the application window will be extended by three business days.
At Ontario Health we are committed to developing a strong organizational culture that connects and inspires all team members across the province. Our vision is that together we will be a leader in health and wellness for all. Our mission is to connect the health system to drive improved and equitable health outcomes experiences and value. How we work together is reflected through our five values: integrity inspiration tenacity humility and care.
What Ontario Health offers:
Achieving your career goals is a priority to us. Benefits of working at Ontario Health may include the following based on employment type:
Fully paid medical dental and vision coverage from your first day
a health care spending or wellness spending account
a premium defined benefit pension plan
three personal days and two float days annually
three weeks vacation to start (for individual contributors) increasing to four weeks after two years
career development opportunities
a collaborative values-based team culture
a wellness program
a hybrid working model
participation in Communities of Inclusion
Want to make a difference in your career Consider this opportunity.
Here is what you will be doing:
Responsible for leading the development and implementation of projects and initiatives as it relates to the adoption of provincial digital and virtual services. They are also responsible for leading and providing senior-level support to other projects related to the Customer Experience portfolio and may take on more complex work in developing strategic plans and deliverables. As part of this role the Lead may act as a trusted advisor and subject matter expert to leadership within Digital Excellence in Health (DxH) and across the organization. They interact with key internal teams external partners clinical and administrative stakeholders at all levels to develop plans and deliverables to support business priorities. Key areas of responsibility may include:
Executing change management plans to support adoption of OH digital and virtual products and services
Stakeholder engagement and relationship management
Strategic communications toolkits and training development and delivery
Project/operations planning execution and delivery
Here is what you will need to be successful:
The Lead will support the Manager in championing the agencys vision to define OHs customer experience for enabling access to a suite of OH digital and virtual services including leading the transition from current to future state ensuring a seamless and consistent experience at each touchpoint creating a better more connected healthcare system.
Assignments may include leading a single large-scale complex project or multiple smaller to medium-scale project initiatives. The Lead may act on the Managers behalf in their absence and may be responsible for day-to-day work allocation but is not accountable for the work of the team members.
Effectively communicates influences and interacts with a variety of stakeholders both internal and external including senior leaders provincial partners and clients.
Collaborates with other cross-functional teams in the delivery of tasks/projects.
Provides significant input to the development of program provincial strategies.
Maintains a thorough understanding of line of business (related to EHR access) related policies procedures and standards.
Develops processes and tools to support stakeholders implementation of OHs digital and virtual services.
Performs business and client requirements analysis in support of access to digital and virtual services change management and client engagement projects and persuading and influencing outcomes by recommending strategies and solutions to achieve objectives.
Be a subject matter expert in the practical use of all product readiness tools and toolkits across all customer communities and provide accurate and valuable coaching to customers and internal staff
Pickup on and probe to discover care delivery challenges that customers may be experiencing and escalate to or partner with other staff to find and offer solutions
Develops and maintains process/solution documentation including workflows use cases user guides and training materials.
Continuously seeks and identifies opportunities for innovative solutions that result in improvement of deployment operational and registration processes and procedures.
Performs data analysis in support of program and stakeholder objectives.
Supports the execution and achievement of results and occasionally provides leadership in aspects of the work.
Provides strong and influential client service support to external clients and partners as well as to internal stakeholders.
Applies knowledge of business objectives processes and requirements (including legal privacy policy security authentication technical) as it relates to access to Digital and Virtual Services to support the delivery of projects and initiatives resulting in clients connection to and consumption of provincial EHR assets.
Ensures customers have the information and tools they need in a timely manner to accommodate and be ready for changes to their care delivery and workflows as a result of digital service updates and government policy changes.
Be a subject matter expert in the practical use of all product service offerings tools and toolkits and provide accurate and valuable coaching to customers and internal staff.
Build alignment with feedback programs to quickly identify product or workflow issues that are discovered during the creation and delivery of readiness content or support or while talking to customers.
Initiates and champions change by actively looking for opportunities for improvements that result in efficiencies and improved business delivery and overall client experience.
Provides strong client engagement support to external customers and partners as well as to internal stakeholders.
Works with the team for collaboration peer support and to ensure a consistent approach to executing work assignments.
Leads change within the portfolio and workstreams both internally and externally by supporting rollout and change in products and processes to provincial partners and clients. Works with peers to implement and execute changes successfully.
Provides coaching mentoring and training for more junior roles and new hires.
Works to build consensus and has the support of management to help with decision making.
Makes decisions where results have substantial impact across the organization requiring sophisticated solutions and long-term correction.
Ensure compliance with and adherence to Ontario Health provincial and legislated standards and protocols with respect to privacy and security of information.
Education and Experience
A Bachelors or Masters degree in Business Health Studies Public Administration or related field is required.
Degree in education or certification in training preferably in the education of adults or equivalent experience
5-7 years of project and/or program management experience in healthcare managing medium to large projects/programs.
Experience in the facilitation and/or delivery of training content.
Demonstrated customer relationship management skills.
Experience working with the broader healthcare and/or healthcare IT sector is essential.
Experience in engaging key stakeholders and leading business discussions.
Experience with and knowledge of Microsoft Office tools Microsoft Project and Microsoft Project Server.
Knowledge of change management and adoption principles and best practices to drive a structured approach for the people impacts of change due to process development transformation and/or technology implementation.
Understanding of the healthcare sector and sub-sectors (in particular home and community and community support services) and the digital health landscape in Ontario.
Knowledge of and experience with adhering to legislation and privacy practices when using provincial health data and assets including concepts around authority legal entities/structures and health information custodian (HIC) types.
Knowledge and proficient understanding of privacy legislation specifically Ontarios Personal Health Information Protection Act 2004 (PHIPA).
Basic project management experience and skills including knowledge of project management methodologies tools and templates (PMP certification is an asset).
Working knowledge of DxH services offerings tools and toolkits.
Knowledge of adult learning principles and educational design.
Cultural sensitivity and awareness of specific needs related to underserved and priority populations.
Knowledge of quality improvement processes and evaluation tools is an asset.
Knowledge of data collection and analysis is an asset.
Knowledge and Skills
Strong problem solving fact finding and analytical skills with the ability to clearly communicate solutions.
Ability to makes decisions where results have substantial impact across the organization.
Creativity to provide innovative solutions that improve deployment operational and registration processes and procedures as well as client experience.
Ability to provide excellent service to internal and external clients by discovering and meeting their needs effectively influencing the outcome of projects/programs and building and maintaining positive and effective working relationships.
Ability to use persuasion with clients to further the efforts of the program.
Excellent organizational and multitasking skills.
Ability to communicate effectively and concisely both orally and in writing including effective presentation skills.
Ability to lead effective and productive meetings.
Ability to navigate crucial conversations.
Ability to lead by example demonstrating integrity creativity and enthusiasm in achieving results directly.
Ability to quickly shift priorities and adapt to changes to meet organizational and department requirements.
Ability to provide support guidance training and mentorship for new team members.
Self-motivated with the ability to be delivery focused and passionate about achieving the program objectives with an internal sense of accountability.
Capacity to be aware of control and express ones emotions and to handle interpersonal relationships judiciously and empathetically.
Ability to focus on stakeholder engagement and have a high aptitude to express empathy consideration and understanding as well as foster strong relationships.
Location: Ontario (currently hybrid; subject to change)
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Employment Type:
Temporary (Fixed Term) Full timeContract Length:
12 Month(s)Salary Band:
Band 6External Application Deadline Date:
June 9 2025All applicants must be a resident of Ontario to be considered for roles at Ontario Health.
Ontario Health encourages applications from candidates who are First Nations Mtis Inuit and urban Indigenous; Francophone; members ofBlack and racializedgroups; 2SLGBTQIA communities; trans and nonbinary individuals;and people living with disabilities.
Ontario Health is an accessible employer and we offer accommodation in all aspects of employment including the recruitment process. If you require a disability related accommodation in order to participate in the recruitment process please email and a member of the team will connect with you within 48 hours.
Employment Type
Full-Time
