Head of Service Delivery
Head of Service Delivery
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Job Description
Location: Remote (UK-based commutable to London 1-day per week)
Reports to: Co-Founder/CEO
Department: Service Delivery
Level: Senior Leadership
Help us scale operational excellence and redefine service delivery.
Grantify is looking for an operations-first leader to own and scale our Service Delivery function. We need someone with operational leadership experience to build processes manage cross-functional teams and ensure our growing delivery engine runs efficiently at high quality and with measurable impact. Youll be motivated by our mission to simplify access to government funding and help thousands of businesses grow.
About Us
Grantify is one of the UKs fastest-growing startups were on a mission to democratise access to government funding through our AI-powered platform. Weve already helped thousands of businesses secure over $200M in funding and were just getting started.
We combine world-class technology with a high-touch service approach that consistently earns us glowing TrustPilot reviews. As we expand our global reach were building a leadership team that can scale our services without compromising quality. Thats where you come in.
The Role
Youll lead the day-to-day operations of our growing Service Delivery function overseeing consultants writers and team leads. Your focus will be on productivity capacity planning delivery quality and client engagement.
Youll manage output targets compliance standards and operational KPIs while building scalable processes and keeping our team highly engaged. This role is perfect for someone who has scaled delivery or operations functions in a fast-paced environment and wants to make a meaningful impact.
What Youll Be Doing
- Leading and managing delivery operations across Grant Consultants and Platinum Writers
- Improving productivity velocity and service quality across the delivery org
- Building operational processes and systems to support scale and efficiency
- Owning delivery KPIs including volume SLAs refunds margin and NPS
- Leading capacity planning and resource forecasting to align with sales growth
- Driving compliance excellence (e.g. GDPR) with zero breaches
- Delivering high-touch consultative service while maintaining strong client satisfaction
- Collaborating with Sales and Product on process optimisation and retention strategies
- Coaching and supporting delivery leaders to scale high-performing teams including managing underperformance when necessary
Wed Love to Hear From You If You:
- Proven ops leader in tech-enabled service businesses
- Have deep experience building and scaling processes that drive measurable performance
- Have managed multidisciplinary teams across delivery consulting or content
- Know how to forecast capacity allocate resources and support sales growth
- Understand compliance frameworks and quality standards in delivery environments
- Are commercially minded and comfortable owning KPIs and outcomes
- Thrive in high-growth environments and enjoy solving complex operational challenges
- Adapt your communication style confidently across teams leadership and external stakeholders
What Youll Get
- A competitive base salary (shared upfront at the first interview stage)
- 25 days holiday bank holidays
- Private health insurance
- 1500 remote working setup budget
- Annual company retreats past events include team trips to Barcelona and Rome.
- Enhanced parental leave
Join Us
At Grantify were building something ambitious and were looking for the kind of person who wants to make a mark. If youre a proven operator who thrives in high-growth environments and is motivated by delivering exceptional service at scale wed love to hear from you.
Employment Type
Full Time
