Customer service representative II
Customer service representative II
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
- Serve as the first point of contact for patients families and healthcare providers.
- Respond to inquiries via phone email or in-person in a timely and professional manner.
- Schedule reschedule and confirm patient appointments using electronic health record (EHR) systems.
- Verify patient insurance eligibility and assist with billing or payment-related questions.
- Provide accurate information about MedStar Healths services locations and physicians.
- Escalate complex issues to the appropriate department and ensure proper follow-up.
- Maintain patient confidentiality and comply with HIPAA regulations.
- Document all interactions and update patient records in the system.
- Collaborate with clinical and administrative teams to enhance patient satisfaction.
- Assist with front desk duties including wayfinding and check-in as needed.
- Demonstrate strong communication empathy and problem-solving skills in all interactions.
- Multitask efficiently in a fast-paced healthcare environment.
Employment Type
Full Time
