IT Technical Business Analyst - Intermediate

Scope:

A pilot service called Productivity Technology Services (PTS) launched in mid-2023 has been very well received by users and program areas across the Government of Alberta (GoA). Digital enablement has shown significant successes in its mission of enhancing adoption of productivity and collaboration apps. To capitalize on this momentum and using the outcomes and learnings from this pilot the Collaboration and Content Services (CCS) team is planning a project to formally transition PTS from a pilot to a permanent digital adoption service and team to better inform engage train and support Government of Alberta users on Microsoft 365 apps and features.

Deliverables for this project:

Digital Adoption Strategy
Roadmap
Community Engagement Plan and Framework
Training Plan and Framework
Communication Plan and Framework
Consultation Framework
Feedback Mechanism
Key Performance Indicators (KPIs)
Dashboards and Reports
Standard Operating Procedures (SOPs)
User Guides
Other Support Resources

Duties:

Evaluate current services and recommend gaps.
Research and evaluate latest technology trends.
Develop strategy documents and roadmaps.
Develop standard operating procedures (SOPs) and playbooks.
Develop and monitor adoption metrics and analyze KPIs.
Develop and implement community engagement plans.
Establish mechanisms for collecting user feedback.
Design and deliver user training programs.
Develop and maintain documentation user guides and training materials to support end-users and IT staff in using and administering solutions.
Provide support to both business and IT teams in identifying and addressing problems.
Act as a liaison between business users and technical teams facilitating clear communication.
Review new service and technology requests by business areas and assess their impact on the operational environment giving recommendations for remediation.
Assist in creating mockups wireframes or process models to visualize solutions.
Collaborate with cross-functional teams on proof of concept and pilot rollouts.
Work with stakeholders (business users managers etc.) to understand business processes goals and challenges.
Gather analyze and document business and technical requirements.
Translate business requirements into functional specifications that can be understood by IT teams.
Collaborate with IT teams to design services and solutions that meet business needs.
Ensure that the proposed solutions are feasible from both a business and technical perspective.
Create documentation that explains the solution designs architecture and integrations.
Ensure seamless integration of digital solutions with existing systems.
Work alongside project managers to help define scope milestones and timelines.
Assist in developing project plans schedules and estimates pertaining to architectural deployment and services delivery.
Assist in developing task lists and resource assignments within the context of architectural planning and deployments.
Make recommendations to project team members pertaining to issues risks and client satisfaction.
Support user acceptance testing (UAT) to ensure that the system meets business requirements and functions properly.
Provide quality control on production implementations.
Develop and implement solutions both individually and as a member of the team.
Ensure change management processes are followed.
Provide tracking and reporting of time and status on all work as required.



Working Hours:
Standard Hours of work are 08:15 16:30 Alberta time Monday through Friday excluding holidays observed by the Province
Work must be done from within Canada due to network and data security issues.
The role will be remote

Yes/No - The proposed resource must meet or exceed one of the following...

Duration - Experience as a business analyst translating business requirements into detailed...

3 years

Duration- Experience as a project coordinator leading technical teams in...

3 years

Duration - Experience defining project scope and goals in collaboration with business stakeholders.

3 years

Duration - Experience in developing integrated system and technical design specifications on...

3 years

Duration - Experience in gathering requirements from a diverse group of stakeholders across...

3 years

Duration - Proven experience as a Microsoft 365 specialist with deep expertise in its user-facing...

3 years

Duration - Experience in analyzing process maps descriptions and data flow diagrams of complex...

3 years

Duration - Experience in the development of project documents for a wide variety of initiatives...

3 years

Duration - Experience with IT service management IT service management applications IT...

3 years

Duration - Experience working on projects with changing priorities timelines or requirements.

3 years

Duration - Experience working within an agile development environment.

3 years