Technical Writer III
Technical Writer III
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Job Description
Develops and maintains user and technical documentation and project process documentation for Information Technology Teams. Understands the users view of applications and/or technology and is able to put procedures in a logical sequence. Provides expertise on technical concepts of applications and /or user groups and structuring procedures in a logical sequence due to a broad understanding of the applications. Writes a variety of technical articles reports brochures and/or manuals for documentation for a wide range of uses. May be responsible for coordinating the display of graphics and the production of the document.
Performs highly advanced (senior-level) technical writing work coordinating the composition organization and editing of compiled information. Works under minimal supervision with extensive latitude for the use of initiative and independent judgment. Employees at this level may independently perform the most complex technical writing work and may prepare and refine material for speeches and public presentations.
- Experience in composing reviewing and editing technical documents policy manuals procedural documents operational guidelines materials and reports.
- Previous experience researching developing and disseminating information on techniques for organizing and presenting policy procedure and technical information.
- Ability to consult with technical staff in the development of documentation policy and procedural material.
- Previous experience preparing responses to correspondence reports surveys questionnaires and other requests for information
- Experience creating and presenting policy and procedure updates reports options and feedback to upper management and C Level stakeholders.
- Previous technology writing experience in the public sector
- Knowledge of IT policies and procedures
- Process Management Knowledge of Six Sigma process methodologies; familiar with Information Technology Information Library methodologies.
- Interpersonal Skills Must demonstrate an ability to exercise poise tact diplomacy and an ability to establish and maintain positive working/professional relationships with internal/external customers.
- Organizational and Prioritization Skills Must be organized flexible and able to effectively prioritize in a multi-demand and constantly changing environment; able to meet multiple and sometimes conflicting deadlines without sacrificing accuracy timeliness or professionalism.
- Presentation/Communication Skills Must be able to construct and deliver clear concise and professional presentations to a variety of audiences and/or individuals.
- Research and Comprehension Must demonstrate ability to quickly and efficiently access relevant information and be able to utilize and/or present research and conclusions in a clear and concise manner.
- Analytical Reasoning/Attention to Detail Committed to documents with 100% quality in spelling grammar formatting and content. Must demonstrate an ability to examine data/information discern variations/similarities and be able identify trends relationships and causal factors as well as grasp issues draw accurate conclusions and solve problems.
- Technology (computers/hardware/software/operating systems) Must possess appropriate levels of proficiency with utilized software and systems and be able to learn new software/systems. Demonstrated proficiency with Microsoft Office Suite (Word Excel PowerPoint Outlook).
- Confidentiality and Protected Information Must demonstrate an ability to responsibly handle sensitive and confidential information and situations and adhere to applicable laws/statutes/policies related to access maintenance and dissemination of information.
Employment Type
Full Time
