Remote Chat Support Jobs 2535Hour Entry-Level Work-from-Home Position No Degree or Experience Required
Remote Chat Support Jobs 2535Hour Entry-Level Work-from-Home Position No Degree or Experience Required
Posted on :
28-05-2025
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1 Vacancy
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Job Description
Remote Chat Support Jobs $25$35/Hour Entry-Level Work-from-Home Position (No Degree or Experience Required)
Position Summary
A global support outsourcing firm is recruiting for Remote Chat Support Agents to assist customers of a SaaS client offering business productivity tools. This work-from-home role pays $25 to $35 per hour and requires no prior experience or college degree. The position is 100 remote fully chat and email-basedno phone calls. With paid onboarding performance bonuses and flexible scheduling this role is ideal for anyone ready to start earning from home immediately.
Client Overview and amp; Role Description
The client is a digital platform used by online business owners freelancers and project teams. Their product simplifies daily operations communication and subscription management. As a Chat Support Agent youll serve as the first point of contact for their global user base resolving basic support issues through written communication using saved replies and chat tools.
Key Responsibilities
Respond to Live Chat Inquiries: Answer real-time questions from customers about billing accounts technical features and service use.
Email Support Ticket Management: Reply to user-submitted tickets and follow up as needed. Responses must be clear polite and helpful.
Macro Usage and amp; Customization: Use pre-written templates and adjust tone and content for each situation to ensure a personalized experience.
Ticket Categorization: Apply appropriate tags to each interaction and maintain organized internal logs for QA tracking.
Escalation Handling: Flag high-priority issues for specialized departments and provide context for faster resolution.
Follow Client Updates: Keep up with product changes known bugs and system notices to ensure your replies are accurate.
Team Collaboration: Participate in asynchronous discussions with your team lead and peers using Slack Notion and shared dashboards.
Meet or Exceed Daily Targets: Stay on track with KPIs such as CSAT reply time resolution quality and ticket count.
Daily Flow of Work
Start of Shift
Check Slack for product announcements and internal bulletins. Open your dashboard and begin working on high-priority email tickets.
Peak Hours
Youll respond to multiple live chat sessions simultaneously helping users solve common issues using your training internal tools and saved replies.
End of Shift
Wrap up any open tickets note unresolved items for handoff and complete a shift summary. Use remaining minutes for reviewing your personal performance dashboard.
Qualifications
High school diploma or equivalent (no degree required)
No experience neededpaid training provided
Fluent written English and strong grammar
Typing speed of 40 WPM with accuracy
Familiarity with browser-based tools and chat systems preferred
Personal computer or laptop with reliable internet
Able to work independently stay organized and meet deadlines
Available for 2040 hours per week (evenings/weekends a plus)
Positive attitude and ability to adapt to constructive feedback
How to Succeed in the Role
Sharpen Your Typing and Writing
Speed and tone matter. Practice regularly using typing tests and grammar tools like Grammarly.
Study Product Resources
During onboarding immerse yourself in the products help center and saved replies so you can resolve tickets quickly and correctly.
Use a Friendly Tone
Avoid sounding robotic. Use phrases like Let me help with that right away! or Thanks for your patienceIve found the answer.
Stay Focused While Multitasking
Split your screen between the ticketing system and documentation. Use templates when applicable but personalize the message.
Be Proactive with Feedback
QA reviews provide valuable insight. Top performers implement feedback immediately and raise follow-up questions as needed.
Step-by-Step Hiring Process
Step 1 Application
Upload your resume and complete a brief tech-readiness and availability form.
Step 2 Skills Test
Take a typing speed and grammar assessment. Youll also write sample responses to support questions.
Step 3 Simulation
Complete an asynchronous chat simulation or written scenario review.
Step 4 Paid Training
Attend a 5-day virtual training program. Youll practice using macros handle mock tickets and learn the clients tools.
Step 5 Trial Shifts
Complete 23 paid trial shifts under supervision with QA feedback and support.
Step 6 Active Assignment
After QA approval begin your regular shift schedule with access to team chats and ongoing performance tracking.
Team Environment and amp; Support
This remote support team operates asynchronously with a performance-first mindset. There are no Zoom meetings or micromanagementjust clearly documented processes responsive leads and fast-tracked promotions for top agents. Youll work from anywhere participate in team contests and raffles and have clear paths to advance into QA or onboarding roles.
Benefits and amp; Perks
Paid training and mentorship
Fully remote role with global access
All support done via chat and email
Flexible scheduling
Monthly digital bonuses and peer recognition
Equipment stipends after 30 days
Access to e-learning platforms
Advancement opportunities within 90 days
Why This Role is a Great Fit for You
If youre looking for legitimate flexible online work without cold calls phone queues or degree requirements this position offers everything: strong pay global flexibility daily support and long-term growth. Whether youre starting over or starting fresh this chat support role allows you to build a real career from your home setup.
FAQs
Is previous experience necessary
No. This is a true entry-level opportunity with all training included.
Will I have to take phone calls
No. This job is fully non-phonechat and email only.
Is the job open to international applicants
Yes. Candidates from all countries are welcome to apply if they meet the internet and English language requirements.
How long does the hiring process take
Applicants typically start paid training within 710 business days of applying.
What equipment do I need
A modern laptop or desktop and reliable internet connection. All other tools are browser-based and provided by the client.
Apply Now
Click Apply Now to upload your resume and complete a short assessment. This is your chance to earn $25$35/hr in a flexible fully remote rolewith no phone work and no experience needed. Apply now before openings fill.
Employment Type
Full Time
Key Skills
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