IT Help Desk - Temporary
IT Help Desk - Temporary
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
This is an intermediate position that performs tasks related to the repair of a variety of technology-based products typically associated with an end-user computing environment.
- This is a full-time onsite position.
- This is a temporary position with potential for direct hire
- Pay starts at $24.50
Responsibilities:
- Performs basic and moderately complex troubleshooting and repair activities typically associated in an end-user environment including but not limited to PCs desktops laptops tablets and printers.
- Provides support to client identified VIPs
- Responds to change management requests including installing new PC equipment providing end-user desk side support and other related activities.
- Perform Install/Move/Add or Change (IMAC) activities.
- Perform all assigned desk-side support activities
- Display outstanding technical and professional services skills at all times
- Meet - established customer service satisfaction levels and other operational/customer service metrics as outlined in established guidelines
- Proactively communicate with the end-user and service desk personnel regarding arrival times repair time estimates and status of the repair
- Understands and follows all documented service operations policies and procedures.
- Other duties or certifications may be assigned to meet business needs
Qualifications :
Education and Experience:
- Typically requires technical school certification or equivalent of 2-4 years of relevant experience
- Certifications and/or Qualifications:
- Maintain all required OEM Certifications as directed by Management
- Knowledge of relevant software and hardware systems
- Understanding of ITIL methodologies
- A certification is desired
- May require additional customer-specific certifications or training as required
Skills:
- Excellence in communication and customer-facing skills
- Strong oral written and interpersonal skills
- Ability to follow instructions and processes with minimal instruction
- Ability to lift and or move various computer equipment up to 50 lbs.
- Must own a basic repair kit
- Additional requirements may exist if offer of employment is extended
Additional Information :
All your information will be kept confidential according to EEO guidelines.
This position is open to all US citizens 18 or older.
Remote Work :
No
Employment Type :
Full-time
Employment Type
Full-time
