Product Analyst, Agent AI - (Logistics, Service)

We are on the lookout for a Product Analyst - Logistics to join the Logistics Analytics Team on our journey to always deliver amazing experiences.

In Logistics we build products and shape processes towards an amazing delivery experience for our customers riders and service. In the Analytics team we curate data to uncover insights enable self-service discovery and drive strategic development of Logistics functions. Being embedded in the Product Line we foster the data-first mindset and drive change in product development by owning end-to-end experimentation and building complex KPIs.

As a Product Analyst you will bring insights for your dedicated domain collaborate with a team of about 5-10 analysts drive projects across various data functions collaborate with Data Science  and enable our stakeholders in Product Tech and Operations to make data-driven decisions.

Your products will be used daily by thousands of agents across Delivery Heros 70 markets helping scale and enhance our AI-powered guided assistance directly boosting agent productivity and service quality.

In our Logistics Team youll tackle high-impact challenges that make last-mile delivery efficient affordable and sustainable. Your work will directly improve experiences for riders end customers and merchants across the globe. Each enhancement you contribute will help Delivery Hero optimize delivery operations supporting expansion into new areas like grocery and retail.

• Engaging with key stakeholders to understand the business vision requirements & priorities and helping to translate this into actionable insights

• Curate unstructured data define event tracking and build accessible creative and engaging data visualizations to facilitate access to insights

• Design build and analyse complex KPIs to measure the impact of our Products and the success of our business  strategies

• Own end-to-end experimentation (A/B testing)

• Lead data exploration projects and help identify and define future insight and data needs to support various business initiatives

Qualifications :

• You have 3-5 years experience as an Analyst (Data/Product working for internet companies or analyzing datasets in empirical research)

• You have a Bachelors degree or higher in a quantitative subject (e.g. computer science physics mathematics engineering statistics neuroscience psychology)

• You possess excellent SQL skills with practical experience of big data tools (ideally BigQuery) as well as intermediate Python skills with practical experience

• You are a proven team player behavior and process-oriented mindset you are independent and rigorous working style appreciation for Agile environments  excellent communication skills

• You are highly passionate about data with creative problem-solving abilities and an eye for detail you are creative in data visualization

Nice to have: 

• You have experience with A/B testings and applied statistics

• You have experience with version control systems (VCS) (e.g. Github)

• Experience with using data lakes / data marts

• Experience with Tableau

• Experience with Airflow

Additional Information :

Ensuring you and all our Heroes are looked after happy and healthy is always on the menu. Because if youre in good shape then were in good shape.

• Make the most of our hybrid working model and join the team for face-to-face connection and collaboration in our beautiful Berlin campus 2 days a week

• We offer 27 days holiday

• We will support you in developing yourself and your career growth opportunities: 1.000 Educational Budget Language Courses Parental Support access to the Udemy Business platform to explore a variety of online courses

• Get moving and release those wonderful mind-boosting endorphins: Health Checkups Mindfulness and Gym & Bicycle Subsidy

• The power of getting together over some food is unrivalled. Here are a few ways to help you do that. All the yum: Digital Meal Vouchers Food Vouchers Corporate Discounts. Courses and access to Internal Housing Hub

Ready to join our team If youre excited to grow collaborate and be part of the worlds leading delivery platform wed love to hear from you. Apply today!

We believe diversity and inclusion are key to creating not only an exciting product but also an amazing customer and employee experience. Fostering this starts with hiring - therefore we do not discriminate on the basis of racial identities religious beliefs color national origin gender identities or expressions sexual orientations age marital or disability statuses or any other aspect that makes you you. We encourage you to let us know if you need any accommodations or specific accessibility support to ensure a smooth interview experiencejust include it in your application. Youre welcome to share your pronouns (he/she/they) right from the start so we can address you respectfully from our first contact.

Remote Work :

No

Employment Type :

Full-time