Reservations Sales Agent
Reservations Sales Agent
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Job Description
Showcase your outstanding interpersonal skills as a Reservations Sales Agent where you will provide organizational and administrative support to the team and memorable service to our guests. We are looking for a detail-oriented multi-tasker that is passionate about hospitality and providing exceptional service.
Your experience and skills include:
- Service focused personality.
- Proven customer services skills with sophisticated communication skills both verbal and written.
- Computer literate with strong abilities in Microsoft Office.
- Excellent interpersonal skills with the ability to connect with others easily as well as proven problem solving abilities.
- Highly responsible and reliable demonstrating initiative as required.
- Ability to work well under pressure in a fast-paced team-based environment.
What you will be doing:
- Consistently offer professional friendly and engaging service while corresponding with guests via various methods in a timely manner.
- Book enter and update room reservation requests & rooming lists as well as build & maintain group blocks using the relevant systems to ensure a flawless check-in & check-out process.
- Ensure accurate payment information is received and inputted in a timely manner.
- Maximize revenue by upselling guestrooms and recommending hotel facilities.
- Assist with balancing inventory/room types.
- Liaise and maintain strong working relationships with Sales Food & Beverage Front Office & other departments as required.
- Assist guests regarding hotel facilities in an informative and helpful way.
Additional Information :
ABOUT NOVOTEL & IBIS MELBOURNE CENTRAL
Novotel and Ibis Melbourne Central is a dual branded hotel with 473 rooms conveniently located in the CBD.
Everything we do we do to help make our guests and our people feel welcome and feel valued to give them the best experience they deserve!
What is in it for you
- Employee benefit card offering discounted rates in Accor worldwide from day one.
- Learning programs through our Academies.
- Opportunity to develop your talent and grow within your property and across the world!
- Ability to make a difference through our Corporate Social Responsibility activities.
Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract recruit and promote diverse talent.
Remote Work :
No
Employment Type :
Full-time
Employment Type
Full-time
