User & Application Support

At Ayvens progress starts with you.

Our ambitions to shape the future of sustainable mobility are powered by our talent. Join us and get better with every move.

Were on the hunt for a tech-savvy individual to join our team as a IT User & Application Support. As a key member of our IT department youll be responsible for providing top-notch support to our users ensuring they have seamless experience with our applications and systems.

Responsibilities:

• Install maintain and update laptops/mobiles according to company security standards and provide expert-level support
• Provide exceptional support to users via phone email chat or in-person resolving issues with applications software and hardware in a timely and professional manner
• Analyze and troubleshoot technical problems identifying root causes and implementing effective solutions
• Create and deliver training sessions documentation and guides to educate users on new applications features and best practices
• Work closely with the development team to identify and report bugs suggesting improvements and enhancements to our applications
• Stay up to date with industry trends new technologies and emerging best practices to ensure our support services remain cutting-edge
• Meet all agreed SLAs and Key Performance Indicators (KPIs)
• Monitoring the progress of global active tickets and working closely with expert teams to resolve them on time
• Manage access permissions provide reporting / evidence periodically for audit and security teams
  

Qualifications:

• 2 years experience in a similar IT support role preferably in a fast-paced dynamic environment
• Bachelors degree in computer science Information Technology
• Strong technical background with a focus on applications software and hardware support
• You possess excellent communication and analytical skills with the ability to break down complex technical concepts think critically and approach problems in a logical and methodical way
• Ability to work in a team environment collaborating with stakeholders to achieve shared goals

• Experience in multiple operating systems (Windows Mac iOS Android) applications (MSOffice SQL Power BI Power Apps Power Automate etc.) and helpdesk software (Atlassian Jira)
• Strong knowledge of networking fundamentals
• Effective prioritization and time management skills with the ability to manage multiple tasks and deadlines and meet expectations in a fast-paced environment
• Fluency in the English language is a must

Why Ayvens

With over 3.4 million vehicles managed across more than 42 countries we provide full-service leasing flexible subscription services fleet management services and multi-mobility solutions to customers of all sizes including large corporates SMEs professionals and private individuals. By leveraging our unique position to lead the way to net zero and further shape the digital transformation of the industry we are well-positioned to meet the evolving mobility needs of our clients and provide them with the solutions they need to thrive.

At Ayvens we believe that our success is driven by our commitment to customer satisfaction. Our team is dedicated to delivering innovative solutions and technology-enabled services that help our customers focus on their everyday business. Were committed to sustainable mobility and have made it a core part of our strategy. In everything we do were guided by the principles of authenticity curiosity commitment and collaboration. We aim to foster an organisation thats diverse in people and ideas where everyone can thrive and be themselves no matter who they are.

Join us on this exciting journey as we continue to enable the transformation towards large scale adoption of sustainable mobility and provide our customers with the solutions they need to succeed. Follow our page for the latest updates news and insights.

*ALD Automotive LeasePlan are rebranding to Ayvens across all 42 countries by 2025.