Sr Manager of Customer Onboarding
Sr Manager of Customer Onboarding
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Job Description
Senior Manager of Customer Onboarding
Canopy South Jordan
About Us
Canopy is a fast-growing SaaS company in South Jordan Utah building simple efficient software for accounting firms. We are looking to revolutionize the accounting space with modern user-friendly software for a neglected industry.
Our goal is to help our clients unlock the firm theyve always wanted with our Practice Management Suite. We place strong emphasis on delighting our customers spotting and solving problems and being good people along the way.
Click here to see why our clients love Canopy.
Interested in learning more about Canopy & the industry Check out our blog here where you can find great information on our product features industry news practice management and more!
The Opportunity
As the Senior Manager of Onboarding youll lead the Implementation and Data Migration teams owning the full onboarding experience from signed contract to customer handoff. Youll be a hands-on leaderable to dive into the details while also developing strategy and processes that scale. Youll help customers realize value quickly while empowering your team to deliver high-impact world-class onboarding.
What youll do:
- Own the end-to-end onboarding strategy for new customers ensuring successful implementation and data migration.
- Lead coach and develop a team of Implementation Specialists and Data Migration Specialists.
- Partner cross-functionally with Sales Product Engineering and Customer Success to ensure seamless customer handoffs and outcomes.
- Build and iterate on onboarding frameworks playbooks and KPIs to improve time to value and customer satisfaction.
- Solve complex onboarding issues support escalations and proactively identify friction points in the customer journey.
- Track team performance and client onboarding success metrics to ensure high-quality delivery and continuous improvement.
- Act as a subject matter expert in B2B SaaS onboarding and implementation best practices.
- Contribute to technical onboarding when neededconfiguring accounts advising on integrations and coordinating file migrations.
- Champion a customer-first culture across the organization.
The skills youll need:
- 5 years of experience in B2B SaaS including at least 2 years leading Implementation or Onboarding teams.
- Experience managing customer-facing teams with a track record of hitting performance goals and scaling processes.
- Strong understanding of data migration processes change management and SaaS implementation best practices.
- A hands-on leader who can balance strategic thinking with tactical execution.
- Excellent project management communication and cross-functional collaboration skills.
- Comfortable using data to drive insights decisions and accountability.
- Passion for creating a frictionless positive customer experience from Day 1.
We know many women do not apply for a job if they dont perfectly fit the description. We want you to apply anyway.
Bonus Points If You Have:
- Experience in the accounting or financial services SaaS space
- Familiarity with tools like Salesforce Asana or onboarding-specific platforms
- A technical background or experience working closely with data and product teams
Why You Want to Work Here:
Flexible Paid Time Off - that youre actually encouraged to use plus 10 company holidays!
Health Benefits - including Medical Dental and Vision and an HSA Match. Canopy covers Medical premiums at 100% for Employees only.
401(k) - we match 100% up to 3% of your contribution. Eligibility is immediate with 100% vesting.
Mental Health - all employees have access to Impact Suite & to our Employee Assistance Program (EAP).
Paid New Parent Leave & Birthing Parent Leave - so youre able to care for your little ones.
Supplemental Benefits - including 100% company paid Basic Life & AD&D insurance and long & short-term disability coverage.
Nectar - our peer-to-peer recognition program to help our employees recognize the amazing work being done by other Canopians!
Company Events - including monthly company-wide meetings summer parties and more.
ERG Committees - drive initiatives around education community outreach recruiting and onboarding fostering an inclusive workplace and diverse employee engagement.
Fully-stocked kitchen - Keto Vegan Flexitarian Mandalorian Weve got you covered.
Our Values:
We approach our work every day with a few things in mind:
Own - we own this place! We focus on outcomes holding ourselves & each other accountable.
Win - we win by delighting our customers with the very best products and services.
Do Good - we work hard to be good people!
Embrace Curiosity & Candor - we approach everything with curiosity & we understand that candor is kindness and give the gift of feedback.
To learn more about us & our values click here.
Interviewing @ Canopy:
We know application processes can be a little stressful. Here are the stages of a typical interview process at Canopy:
- Once your application is received we will review it and get back to you if we feel like its a mutual fit!
- 20 minute phone call with the People Team
- 45-60 minute video or in-person interview with the Hiring Manager
- 1-3 rounds of interviews depending on the role
- Final Interview
Interview processes can vary depending on the role. The People Team will give you a role specific overview of the process during your first phone call.
Remember: This is your interview too! We know candidates are evaluating us just as much as we are them. We encourage you to bring questions to each of your interviewsour hiring teams will always make sure to save time for questions at the end!
Canopy is an equal opportunity employer. Canopy provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race color religion gender national origin sexual orientation gender identity or expression age disability genetic information marital status or veteran status.
Required Experience:
Manager
Employment Type
Full-Time
