IT Technician II (Sacramento)
IT Technician II (Sacramento)
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Salary Not Disclosed
1 Vacancy
Job Description
Job Description:
Join Intelligent Technical Solutions a dynamic and growing company as our Technician II. Were looking for a collaborative problem-solver with excellent customer service skills and a detail-oriented mindset. In this role youll be pivotal in providing both onsite and remote IT support ensuring our clients receive top-notch technical assistance. Youll handle range of tasks from system updates to hands-on troubleshooting playing a critical role in maintaining our high standards of IT service.
Job Responsibilities:
- Workstation operating system issues of any kind.
- Printer issues of any kind.
- Standard business application (Office etc.) issues of any kind.
- Line-of-business application issues for common applications (SAGE ERP QuickBooks) and for more niche applications with vendor assistance.
- Basic server issues.
- Basic networking issues.
- Answer incoming Quick Fix calls from clients.
- Experience with Windows and Mac OS troubleshooting.
- Minimum two years in Helpdesk support or a similar role.
- Skilled in application troubleshooting PC deployments/imaging and user profile management.
- Basic knowledge of Firewalls Switches Network architecture and troubleshooting.
- Proficient in supporting Office 365 MS Office Adobe Active Directory backup software endpoint cybersecurity mobile devices and various business applications.
- Experience with Managed Service Providers (MSPs) is highly desirable.
- Active IT Certifications are preferred.
- Valid drivers license vehicle insurance and access to a vehicle for client visits.
Job KPIs:
- First-touch closed: Each ticket that is completed with only one time entry contributes to this number.
- Utilization: The percentage of time that you are on the clock and billing time to client tickets
- CSAT: Scores filled out by clients using the rating system in tickets
Compensation
Pay rate ranges from $25.30 up to $30.35 per hour and vary by experience and location.
Benefits:
- Medical Insurance Plan
- Dental & Vision
- Life Insurance
- Disability Coverage
- Paid Time Off (starts at 15 days per year)
- Maternity/Paternity Leave
- Paid US Holiday
- Retirement Plan
- Salary Advancement/Loan
- Health & Wellness Program
- Company-paid training and certification
- Supplemental Life Insurance (Employee-paid)
- Supplemental Health Plans (Employee-paid)
You have the option to speed up your application process by following the two-step approach below or simply Submit Application by filling out the form (Apply for This Job).Then someone from our team will reach out to you as soon as possible:
Step 1: Please go to this link for a short technical quiz:PRE-EMPLOYMENT ASSESSMENT
Step 2: Complete this pre-recorded video interview:PRE-RECORDED VIDEO INTERVIEW
Required Experience:
IC
Employment Type
Hourly
