ELS Center Director
ELS Center Director
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Job Description
Job Title: Center Director
Location: Chicago IL
Description
SUMMARY OF POSITION: The Center Director is responsible for the overall business operations and management of the language center.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Entrepreneurial orientation (Responsible for overall budget ownership)
Analyze profitability revenue and margins
Proactively report P&L status against financial objectives and identify anomalies
Develop and meet KPI targets and other financial goals developed alongside Regional Director
Propose innovative business opportunities to increase revenue or decrease costs
Communication and organizational skills
Ensure that the companys policies and procedures are followed.
Submit required reports and data as requested
Manage financial center controls
Ensure that center funds and property are secure and accounted for
Manage communication with sales directors/counseling agents and local referral sources
Customer orientation
Develop and maintain strong links and relationships with stake holders (incl. HI or landlord)
Further develop and implement student service offerings
Develop quality student services that build community drive and manage an agreed-upon retention % within the center. Implement company retention and returners strategies
Managing change
Initiate and/or develop center plans and processes related to ELSs core strategic priorities
EOE/M/F/D/V
Ensure that the center is known and respected by the university community industry peers and referral sources by doing center-specific outreach
Deploy appropriate change management techniques as needed
Strategic thinker
Develop center plans specifying goals strategy staffing scheduling and identification of risks contingency plans and allotment of resources
Continually define ways to increase customer satisfaction and maintain lasting stakeholder relationships
Fostering team work (Manage motivate discipline mentor and lead the team)
Ensure rigorous performance management of team with regular individual and team reviews. Utilize the MIT process to identify and drive Most Important Tasks.
Lead mentor and guide all staff
Promote good personnel relations and compliance with Human Resources policies and manage staff in a fair and professional manner
Recruit and retain qualified staff
Assign duties and responsibilities and scope of authority to staff
Provide opportunities for people to learn to work together as a team. Recognize and encourage behaviors that contribute to teamwork
Promote activities that result in center growth; work with various ELS departments for promotional activities resulting in center growth
Other
Promote and maintain a safe place to work a clean and attractive atmosphere.
Ensure compliance to all regulatory requirements State and Federal laws.
Ensure that the companies policies and procedures are followed
Ensure the quality of the academic program and adherence to instructional standards
Ensure that materials used are updated and professional in nature
Perform other duties as necessary or assigned
QUALIFICATIONS AND EXPERIENCE:
Education: BA from an accredited college/university and TEFL Certificate with equivalent experience required; MA in TESOL Applied Linguistics or related field preferred.
Experience: A minimum of three years managing an ESL or educational program with full supervisory responsibilities including hiring/evaluating personnel. Experience in sales and fiscal management and cross-cultural or international experience preferred.
COMPETENCIES:
- Business management acumen and decision-making ability
- Excellent communication and organizational skills
- Customer service focus/orientation
- Managing change
- Strategic thinker
- Foster teamwork
SUPERVISORY RESPONSIBILITITES: The Center Director is direct supervisor for administrative
staff at the center including the Academic Director Registrar International Student Advisor
and IELTS Administrator.
TRAVEL REQUIREMENTS:Minimum amount of travel
ESSENTIAL PHYSICAL FUNCTIONS: While performing the duties of this job the employee is regularly required to talk or hear. The employee is frequently required to stand walk use hands to finger handle or feel reach with hands and arms and exerting up to 10 pounds of force occasionally to lift carry push pull or otherwise move objects
WORK ENVIRONMENT:This job operates in a professional office environment. This role routinely uses standard office equipment such as computers phones photocopiers filing cabinets and fax machines
Please note the above statements are intended to describe the general nature and level of work being performed by most people assigned to this job. They are not intended to be an exhaustive list of all duties and responsibilities and requirements. Other duties maybe assigned at Supervisor discretion.
ELS is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race religion color national origin gender (including pregnancy childbirth or related medical conditions) sexual orientation gender identity gender expression age status as a protected veteran status as an individual with a disability or other applicable legally protected characteristics.
About ELS ILSC & Greystone College
A world leader in language education & vocational training ILSC Education Group which opened its first language school in Vancouver Canada in 1991 and Greystone College in 2002 offers life-changing educational experiences in Canada Australia and India some of the worlds most attractive and popular English-speaking work and study destinations. Since opening its first school in Vancouver BC Canada ILSC has become a world leader in language and career training and has grown to include 9 incredible locations around the world in Vancouver Toronto and Montral Canada; New Delhi India; and Brisbane Sydney Melbourne Adelaide and Perth Australia.
In early 2022 ILSC Education Group joined forces with ELS Education Services bringing together over 100 years of combined experience delivering life-changing learning experiences to international students. Since 1961 when ELS Educational Services opened its first school in Washington DC ELS has developed a global reputation for delivering top-quality English language programs. ELS now has the most extensive network of on-campus English language programs and University partners across the USA.
Our mission is to provide our global community with transformative learning living and work experiences by offering the finest language career and higher education programs.
Our Core Values
PASSION:
To enrich & transform peoples lives
INNOVATION:
To evolve through creativity & diversity.
RESPECT:
To treat everyone with compassion & dignity.
COLLABORATION:To build community & achieve more together
INTEGRITY:To act responsibly & ethically in everything we do
ELS ILSC and Greystone College are committed to providing a barrier-free environment and are proud to be Equal Employment Opportunity and Affirmative Action employers. We do not discriminate based upon race religion color national origin gender (including pregnancy childbirth or related medical conditions) sexual orientation gender identity gender expression age status as a protected veteran status as an individual with a disability or other applicable legally protected characteristics.
If you need assistance or an accommodation due to a disability you may contact HR at
Required Experience:
Director
Employment Type
Full-Time
