Guest Experience Expert

POSITION SUMMARY

Explore our very big world

You deserve a career that fulfills your purpose. You deserve to dream without limits. Be a part of something bigger than yourself join a team where everyone has a voice. Be inspired by whats possible and discover your own future. Begin your purpose belong to a global community and become the best version of you. At you.

The impact youll make

First impressions are everything. And youll set the tone for every guests stay. With a genuinely warm welcome youll be ready with answers to any questions and happy to offer information about hotel services facilities and the local area. Anything to help make their visit that bit more special. And creating the smoothest check-out experience youll make sure they leave us happy too.

What youll do

• Process guest check-ins assigning rooms and activating room keys
• Co-ordinate with Housekeeping to track readiness of rooms for check-in and report any guest concerns
• Answer respond to and process all guest calls messages questions or concerns
• Give guests information and directions regarding property and local areas of interest
• Process check-outs and resolving any disputed charges
• Process payments and room charges
• Confirm reservations and cancellations running daily reports on the number of arrivals and departures

What were looking for

• A warm people-oriented demeanour
• A team-first attitude
• Positive outlook and outgoing personality
• Flexibility problem-solving skills and multi-tasking ability

Perks you deserve

In addition to an hourly rate of 12.74 ensuring you are paid for every hour worked well support you in and out of the workplace by offering:

• Health & Wellbeing - complimentary Leisure Club Membership & discounted Golf Rates because your wellbeing is important
• Meals - Tasty and Varied Meals in our Associate Dining Facility
• Uniform & dry-cleaning service
• Discounts - Enrolment in Perks at Work - Access to unlimited deals from retailers to restaurants cinemas and more
• Travel - Discounted Hotel Accommodation Worldwide for you and your Friends & Family 20% F&B Discount 30% Retail Discount & 20% Spa Discount in Marriott Hotels Worldwide
• Holidays -20 days holiday plus 8 Bank Holidays increasing with service
• Pay -Annual Performance Related Pay Review
• Health - Cycle to work scheme
• Pension & Life Assurance
• Flexibility do you need flexibility in your life talk to us as we know worklife balance is important
• Take Care Access to our Take Care Emotional Wellbeing Resources & Associate Assistance Service
• Develop and Grow - Comprehensive Training and Development programs
• Career - career progression opportunities are endless as the #1 leader in hospitality worldwide
• Celebrate - Awards and Recognition Celebrations
• Events -Monthly Calendar of Associate Focused & Fun Events

With this role you will be working 40 hours per week over 5 days including weekends on a mixture of early and late shifts - do you need flexibility in your life We are happy to discuss this with you!

Marriott International is an equal opportunity employer.We believe in hiring a diverse workforce and sustaining an inclusive people-first culture.We are committed to non-discrimination onanyprotectedbasis such as disability age and veteran status or any other basis covered under applicable law.