Duty Manager â Jetts Fitness Clapham
Duty Manager â Jetts Fitness Clapham
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Job Description
Duty Manager Jetts Fitness Clapham
Contract: 30 hours/week Salary: 26000 per annum (pro-rata - 30 hours)
Reports to: General Manager
About Us
Jetts Fitness is an affordable boutique-style gym open 24/7 and built around our members results. We pride ourselves on offering a warm welcoming environment where members and staff alike feel valued and motivated. With a strong community feel and a commitment to high standards were now looking for a passionate and experienced Duty Manager to help drive daily operations elevate the member experience and support our local outreach efforts.
The Role
As Duty Manager youll be the go-to leader on shift ensuring smooth day-to-day operations delivering great customer service supporting sales and creating energy on the gym floor. Youll play a key part in growing our membership by delivering exceptional tours and follow-ups while also engaging members through regular fitness classes.
Key Responsibilities
- Teach engaging group fitness classes as part of your regular shift pattern
- Provide high-quality welcoming customer service to all members and visitors
- Be the key sales contact on shift delivering informative and enthusiastic gym tours
- Follow up leads and manage prospective member communication via our CRM system
- Make proactive outbound calls to engage new leads and support member retention
- Sign up new members and assist with onboarding to ensure a smooth joining process
- Maintain daily health & safety and cleanliness checks reporting any issues promptly
- Support and deliver local outreach activities to promote Jetts Fitness in the community
- Contribute to a positive and inclusive gym culture motivating both members and staff
- Use club social media as a tool to engage with our current and prospective members
- Keep the gym clean and organised whilst you are on shift performing regular walk throughs cleaning and checks
- Work closely with the wider team including our personal trainers to ensure our operational and commercial goals are met
What Were Looking For:
- Fitness Experience: Proven experience in a gym or fitness environment
- Qualifications: Minimum Level 2 Fitness Instructor certification (Level 3 desirable)
- Class Confidence: You enjoy teaching and can bring energy to group sessions
- Sales-Focused: Youre comfortable using a CRM making calls and driving new sign-ups
- Strong Communicator: You can build rapport in person and over the phone
- Team Player: You support others and help create a high-performance environment
- Detail-Oriented: You take pride in maintaining safety cleanliness and brand standards
- Community-Minded: You enjoy engaging with the local area and representing our brand
- Shift Ready: Comfortable with evening and weekend work as part of your contracted hours
Why Join Jetts Fitness
- Be part of a close-knit community-driven gym that values people over profits
- Play a hands-on role in helping members achieve real results
- Lead and develop both your fitness and sales skills
- Free gym membership and a welcoming team environment
- Ongoing support and development opportunities
Employment Type
Full Time
