Remote Text-Only Support Representative 2535Hour Entry-Level No Degree Needed Remote Chat Jobs Hiring Now
Remote Text-Only Support Representative 2535Hour Entry-Level No Degree Needed Remote Chat Jobs Hiring Now
Posted on :
27-05-2025
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1 Vacancy
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Monthly Salary
Not Disclosed
Salary Not Disclosed
Vacancy
1 Vacancy
Posted on :
27-05-2025
Job Description
Remote Text-Only Support Representative $25$35/Hour Entry-Level No Degree Needed Remote Chat Jobs Hiring Now
Role Overview
We are hiring Remote Text-Only Support Representatives for a flexible work-from-home position that pays between $25 and $35 per hour. This role is designed for individuals who want to get started in remote work without needing a degree or prior customer service experience. Youll assist customers exclusively through chat and emailno phone work involved. If youre organized have strong written communication skills and enjoy solving problems behind the scenes this position provides structure growth and independence.
The Client and amp; What Youll Be Doing
Our client is a digital support provider for multiple online brands primarily in ecommerce personal development and subscription services. These businesses operate 24/7 and rely on customer support reps to handle live chat and email inquiries from users across the globe. Youll work within a browser-based helpdesk environment to resolve tickets and respond to questions about billing account settings product access and general troubleshooting. Everything is done in writingno calls no video meetings no in-person interaction.
Primary Job Tasks
Answer live customer chats quickly and clearly helping with login issues billing adjustments and product usage questions.
Respond to support emails in a professional tone using internal tools and brand voice templates.
Access and update customer records in the CRM with notes tags and case outcomes.
Use saved replies to speed up responses while customizing them for accuracy and warmth.
Escalate technical problems or refund approvals using the clients written handoff system.
Stay updated on product releases policy changes and recurring technical issues via daily announcements.
Track response time and resolution stats using built-in performance dashboards.
Keep customer satisfaction high by remaining friendly patient and solution-focused in every conversation.
Participate in written coaching sessions and apply feedback to continually improve tone structure and message clarity.
Report issues that appear repeatedly or suggest updates to internal documentation when needed.
Complete shift reports with summaries of handled tickets and flagged issues for follow-up.
Communicate asynchronously with peers and leads through written channels like Slack or Notion.
A Typical Shift Breakdown
Shift Kickoff
Log in and review any flagged messages or updates. Prioritize urgent tickets and begin responding to early morning inquiries.
Mid-Shift Workflow
Youll handle multiple concurrent live chats while monitoring the email queue. Common inquiries include order updates account resets and refund requests. Use macros and internal tools to manage speed and accuracy.
Closing Out
Wrap up conversations mark any unresolved cases and post your shift log. Leave clear internal notes so the next agent can continue without confusion.
Who Were Looking For
No degree or past job experience needed
Typing speed of 40 WPM or higher
Fluent written English with proper grammar and spelling
Strong reading comprehension and tone awareness
Comfortable using email browsers and cloud-based dashboards
Self-motivated focused and punctual in remote settings
Responsive to written instructions and coaching
Capable of multitasking without dropping quality
Reliable internet connection and personal desktop or laptop
Able to commit to 1540 hours per week depending on availability
Tips for Performing at a High Level
Dont Just Copy-Paste
Saved replies are usefulbut you should always personalize them. Customers can tell when theyre getting a canned response.
Slow Down to Speed Up
Taking a few extra seconds to send the right message prevents back-and-forth and raises satisfaction scores.
Be Human
Even when youre typing fast remember theres a person on the other end. Empathy wins over speed in almost every situation.
Follow Formatting Rules
Youll be trained on internal formatting: subject lines bullet points greeting style and signoffs. Consistency builds trust.
Learn Through Feedback
Every day youll get performance insights. Apply them immediately and youll move up faster unlocking better shifts and bonuses.
Getting Started with the Client
Step 1: Apply Now
Submit your resume or availability summary. Let us know your preferred weekly schedule and confirm your system setup.
Step 2: Writing Assessment
Youll complete a short grammar task tone matching activity and a sample customer reply test.
Step 3: Simulation Interview
Next youll participate in a real-time chat scenario that simulates what youll be doing on the job.
Step 4: Paid Virtual Training
Training lasts 35 business days and is fully remote. Youll cover everything from ticket workflows to writing standards and tone alignment.
Step 5: Trial Work Period
Youll complete 10 monitored shifts with detailed daily feedback and performance tracking.
Step 6: Long-Term Placement
Upon successful completion youll receive weekly shift assignments bonus eligibility and access to internal promotion tracks.
Workplace Environment
This job is 100 asynchronous. No meetings no phone calls and no live video. Your coaching support and team interaction happens through written messages. Youll work independently with full documentation and support resources available in your dashboard. Communication is clean efficient and distraction-free.
Perks and Extras
Paid training
Consistent shifts and weekly pay options
Performance bonuses based on clarity and resolution
Grammarly Pro and internal chat enhancement tools
Monthly recognition bonuses
Promotion paths to QA trainer or documentation editor
Equipment stipend after 30 days of successful work
Available globally to fluent English speakers
Why This Role May Be the Right Fit for You
You want a remote job that pays well trains you properly and doesnt require a degree or a polished resume. You want a calm supportive environment without calls noise or meetings. This is that job. Its stable clear and built for people who know how to write well stay organized and treat others with respectno matter where theyre starting from.
Applicant Questions Answered
Is there any phone work involved
No. This job is chat and email only. No phone voice or video is required.
Can I work from outside the U.S.
Yes. Applicants from most countries are eligible as long as they meet the internet and English fluency requirements.
Do I need to install any software
No. Everything runs through a browser. Youll log into our support environment using secure links.
How soon will I start
Most candidates begin training within 57 business days after completing the writing assessment.
Do I need previous customer service experience
Not at all. We hire based on writing quality and reliability not resume history.
Next Steps to Apply
Apply now to secure your training slot. The writing assessment link will be sent immediately after submission. We fill cohorts weekly and this is one of the fastest ways to launch a legitimate remote support careerentirely from home. No degree. No experience. No phone calls. Apply today.
Employment Type
Full Time
Key Skills
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