Customer Support Assistant
Customer Support Assistant
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Job Description
We are seeking a dedicated and detail-oriented Customer Support Assistant to join our team in Montgomery AL. In this role you will be responsible for providing outstanding customer service responding to inquiries and ensuring client satisfaction across all support channels. This is an excellent opportunity for someone looking to start or advance a career in customer service with a reputable and growth-focused company.
Responsibilities
Respond to customer inquiries via phone email and chat in a professional and timely manner
Troubleshoot issues and resolve complaints efficiently
Maintain accurate records of customer interactions and transactions
Collaborate with internal departments to ensure smooth resolution of issues
Follow communication procedures and guidelines consistently
Provide feedback on the customer service process to improve overall quality
Support the customer service team with administrative tasks as needed
Qualifications :
Qualifications
High school diploma or equivalent required; associate degree preferred
Previous experience in customer service or administrative support is a plus
Excellent verbal and written communication skills
Strong problem-solving abilities and attention to detail
Proficiency in Microsoft Office and basic computer systems
Ability to work independently and as part of a team
Strong organizational and multitasking skills
Additional Information :
Benefits
Competitive salary ($41000 - $51000 annually)
Health dental and vision insurance
Paid time off and holidays
Professional development and training opportunities
Supportive and collaborative work environment
Clear pathways for internal advancement
Remote Work :
No
Employment Type :
Full-time
Employment Type
Full-time
