Shared Services Manager

HR Management and Oversight

1. Lead global HR operations including talent acquisition employee onboarding training & development performance management compensation & benefits and employee relations across multiple regions.
2. Ensure HR practices are compliant with local labor laws while aligning with global policies and strategies.
3. Develop and implement workforce strategies that align with business needs including recruitment retention and workforce planning.
4. Oversee employee engagement initiatives and foster a positive workplace culture across different regions.

Risk Management and Compliance

Ensure compliance with relevant regulations including tax laws data protection regulations and labor laws. Mitigate operational risks by establishing robust internal controls and maintaining business continuity planning. Develop and implement risk management strategies to ensure the integrity security and efficiency of processes. Qualifications & Experience

Budgeting and Cost Control

Manage the global shared services budget ensuring effective resource allocation across HR Admin Finance & Accounting and IT. Monitor and control costs identifying opportunities for cost savings and efficient resource use. Ensure financial goals are met and that shared services operate within budgetary constraints.

Cross-Functional Collaboration and Stakeholder Management

Work closely with senior leadership department heads and regional managers to ensure alignment with the companys business strategy. Act as the main point of contact between global shared services and other functional areas ensuring smooth communication and collaboration. Provide regular updates and reports to senior management on the status performance and improvement of shared services operations.

Process Improvement and Efficiency

Develop and implement process optimization initiatives to improve service efficiency reduce costs and enhance operational performance. Identify areas for automation and digital transformation to increase overall productivity. Promote continuous improvement by evaluating current processes and gathering stakeholder feedback. Maintain a focus on service delivery excellence ensuring shared services meet operational needs worldwide.

IT Management and Support

Lead global IT operations ensuring robust secure and scalable IT infrastructure to support business needs across all regions. Manage IT service delivery including systems administration network management end-user support data security and software implementation. Ensure consistency in IT processes policies and technology standards. Oversee the selection implementation and maintenance of business-critical software systems. Ensure compliance with global data protection laws and cybersecurity best practices.

Finance and Accounting Operations

Oversee global finance and accounting shared services including accounts payable accounts receivable payroll budgeting forecasting financial reporting and compliance. Ensure timely accurate and compliant financial operations across all business units. Implement financial controls and streamline financial systems for greater transparency and efficiency. Support audits financial reporting and financial analysis and enforce financial policies and procedures.

Administration and Operational Support

Oversee administrative functions supporting global operations including office management facilities and administrative resources. Manage global travel coordination office logistics and vendor relationships. Standardize administrative processes across locations to improve efficiency and cost-effectiveness. Ensure compliance with company policies regulatory requirements and industry best practices.

Qualifications :

• Education

• Bachelors degree in computer sciences business administration finance human resources information technology or a related field. A Masters degree or professional certifications (e.g. ACA ACCA ITIL4 Master) would be a plus.

• Experience

• 8 years of experience in managing shared services or operational functions including HR Admin Finance & Accounting and IT preferably in a global or multi-regional organization.
• Proven track record in optimizing shared services and managing cross-functional teams.
• Experience in a fast-paced high-growth or multinational business environment.
• Strong understanding of best practices in shared services management and process improvement.

• Skills

• Leadership: Strong leadership and team management skills with the ability to guide cross-functional teams and develop talent.
• Operational Excellence: Ability to design and implement operational processes that drive efficiency and improve service delivery.
• Financial Acumen: Strong understanding of finance and accounting processes including budgeting forecasting and financial reporting.
• Technology Proficiency: Knowledge of outsourcing technologies service management tools and emerging trends such as RPA AI and cloud-based solutions.
• Communication: Excellent verbal and written communication skills with the ability to interact with stakeholders at all levels of the organization and with clients.
• Problem-Solving: Strong analytical and problem-solving abilities with a focus on improving performance and overcoming operational challenges.

• Personal Attributes

• Highly organized and able to manage multiple priorities in a dynamic environment.
• Results-oriented with a focus on achieving operational excellence and driving business success.
• Strong interpersonal skills able to collaborate effectively with senior leaders teams and stakeholders across diverse functions.
• Adaptable and resilient with the ability to thrive in a fast-evolving business environment.

• Working Conditions

• Full-time managerial role.
• Some travel may be required for coordination with regional teams and functional stakeholders.
• Onsite with regular virtual meetings as appropriate.

Additional Information :

Interested candidates should submit their resume and cover letter highlighting their relevant experience in managing global shared services functions particularly in HR Admin Finance & Accounting and IT. Candidates are encouraged to provide examples of how they have driven operational efficiency and improved service delivery in similar roles.

Join us in leading a global team and making a significant impact across our diverse and dynamic organization. We look forward to welcoming a passionate and experienced professional to our Procept Africa family!

Remote Work :

No

Employment Type :

Full-time