Call Center Associate
Call Center Associate
Posted on :
27-05-2025
Employer Active
1 Vacancy
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Job Description
Associate Contact Center Operation Life & Annuity Insurance
Remote
Inviting applications for the role of Associate Life & Annuity Customer Contact Centre
Work experience
- 0-2 years of customer service skills experience in Insurance/ Financial Services contact center (preferably Life Insurance/ Retirement Services)
Responsibilities
- Motivated individuals whore ready to take up challenges and are team oriented in a fast-paced environment
- Assisting policy owners and agents with incoming calls pertaining to their life insurance policies/ products
- Calls may include but are not limited to questions regarding premium billing related customer website access client changes (example: beneficiary changes address changes etc.)
Essential skills:
- Good analytical and problem-solving skills
- Ability to communicate verbally and through emails/phones with businesses
- Prior call center experience
- Ability to multi-task and handle calls and caseload with a high degree of accuracy
- Open for feedback and Passionate about their own learning and development
- Proven problem-solving skills and ability to provide options
- Highly motivated and committed
- Team player supporting and assisting colleagues whenever possible
Technical skills
- Knowledgeable in using MS Office (Outlook SharePoint and PDF)
- Insurance knowledge and ability to understand and interpret insurance terminology (preferably Life/ Retirement Services)
- Proven computer experience with solid keyboarding skills and proficiency with learning new applications
Qualifications :
Minimum Qualifications
- Must have a High School diploma or above
Shift timings:
- Monday to Friday 8am to 7pm CST
- (Possible Weekend operations)
Additional Information :
All your information will be kept confidential according to EEO guidelines.
Remote Work :
Yes
Employment Type :
Contract
Employment Type
Remote
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