Front Office Agent
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
We are seeking a friendly and professional Front Office Agent to join our team in Riyadh Saudi Arabia. As the face of our organization you will play a crucial role in creating exceptional guest experiences and ensuring smooth operations at our front desk.
- Welcome guests with a warm and professional demeanor providing efficient check-in and check-out services
- Anticipate and respond to guest needs ensuring their stay exceeds expectations
- Handle cash transactions and maintain accurate financial records
- Monitor room status and coordinate with housekeeping to ensure room readiness
- Manage guest complaints and resolve issues promptly and effectively
- Maintain up-to-date guest profiles and adhere to VIP protocols
- Collaborate with other departments to ensure seamless guest services
- Promote and upsell hotel services and amenities
- Comply with local regulations and organizational guidelines for guest management
- Assist with administrative tasks and special projects as needed
Qualifications :
- Proven experience in a fast-paced customer-focused environment
- Previous hospitality experience is highly preferred
- Proficiency in Opera or similar property management systems
- Excellent communication skills with fluency in English; additional languages are a plus
- Strong problem-solving abilities and attention to detail
- Ability to multitask and prioritize in a dynamic environment
- Sales-driven mindset with a talent for upselling
- Flexible schedule with availability to work shifts weekends and holidays
- Tech-savvy with the ability to quickly learn new systems
- Professional appearance and positive attitude
- Empathetic approach to guest concerns and complaints
- Bachelors degree in Hospitality Management or related field is a plus
Additional Information :
Your Team and Working Environment:
Join the dynamic and collaborative Front Office team at the hotel where we focus on delivering exceptional guest experiences through innovation and continuous improvement. We work in a fast-paced supportive environment that values knowledge sharing creativity and cross-functional teamwork to ensure high-quality service and guest satisfaction.
Our Commitment to Diversity & Inclusion:
We are an inclusive company aiming to attract develop and retain diverse talent by fostering a culture of belonging equity and providing equal opportunities for all.
Remote Work :
No
Employment Type :
Full-time
Employment Type
Full-time
