Customer Service Coordinator
Customer Service Coordinator
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Salary Not Disclosed
1 Vacancy
Job Description
WeCare Medical Specialty Group is a rapidly growing healthcare organization dedicated to providing exceptional and compassionate specialized medical care to our patients. We are committed to fostering positive patient experiences and ensuring seamless access to our services. We believe that excellent customer service is a cornerstone of quality healthcare and we strive to create an accessible and supportive environment for all our patients.
Position Summary:
We are seeking a highly empathetic organized and proactive Remote Customer Service Coordinator to join our patient-focused team. In this vital role you will be the primary point of contact for patients families and external partners providing outstanding support and ensuring their needs are met with efficiency and compassion. You will manage incoming inquiries coordinate appointments provide information resolve issues and ensure a positive experience for everyone interacting with WeCare Medical Specialty Group. This is a fully remote position requiring a self-starter with excellent communication skills a strong ability to multitask and a genuine desire to help others.
Responsibilities:
Patient Inquiries & Support: Respond promptly and professionally to patient inquiries via phone email and potentially chat addressing questions regarding appointments services billing and general information about WeCare Medical Specialty Group.
Appointment Scheduling & Coordination: Schedule reschedule and confirm patient appointments across various specialty departments ensuring accuracy and adherence to scheduling protocols.
Issue Resolution: Act as a first point of contact for patient concerns or complaints demonstrating active listening problem-solving skills and a commitment to swift and satisfactory resolution. Escalate complex issues to appropriate departments when necessary.
Information Dissemination: Provide clear accurate and concise information to patients about our services clinic locations preparation for appointments and general processes.
Record Keeping: Accurately document all patient interactions inquiries and resolutions within the designated patient management system (e.g. EHR/EMR CRM).
Communication & Collaboration: Collaborate effectively with clinical staff billing specialists administrative teams and other internal departments to ensure seamless patient care coordination.
Referral Management (as needed): Assist with the initial processing and coordination of patient referrals ensuring all necessary information is collected and transmitted.
Follow-Up: Conduct proactive follow-up calls or emails with patients as needed to confirm appointments address outstanding issues or gather feedback.
Maintain Confidentiality: Strictly adhere to HIPAA regulations and all patient privacy policies handling sensitive patient information with the utmost confidentiality and discretion.
Quality Assurance: Strive for continuous improvement in service delivery actively participating in training and feedback sessions to enhance customer service skills.
Remote Work Environment Management: Maintain a professional and productive home office environment ensuring reliable internet connectivity and a quiet space for calls.
Qualifications:
Work Permit/Citizenship: Must be a United States citizen or possess a valid work permit allowing employment in the United States.
Education: High School Diploma or equivalent required; Associates or Bachelors degree preferred.
Experience: Minimum of 2-3 years of proven customer service experience preferably within a healthcare medical office or call center environment.
Communication Skills: Exceptional verbal and written communication skills with a clear calm and empathetic phone demeanor.
Active Listening: Superior active listening skills with the ability to understand and empathize with patient needs and concerns.
Technical Proficiency:
Proficient in using customer relationship management (CRM) software or Electronic Health Records (EHR/EMR) systems.
Strong computer skills including proficiency with Microsoft Office Suite (Word Excel Outlook).
Comfortable learning and adapting to new software and digital tools quickly.
Problem-Solving: Strong critical thinking and problem-solving abilities to address patient issues efficiently and effectively.
Organizational Skills: Excellent organizational skills and attention to detail with the ability to manage multiple tasks simultaneously and prioritize effectively.
Adaptability: Ability to work independently in a remote environment adapt to changing priorities and maintain a high level of professionalism.
Team Player: A collaborative spirit with the ability to work effectively as part of a remote team.
Patience & Empathy: A genuine desire to help people with the patience and empathy required to assist patients who may be experiencing stress or discomfort.
Reliable Internet & Setup: Must have a stable high-speed internet connection and a dedicated quiet and professional workspace suitable for remote work.
WeCare Medical Specialty Group offers a competitive salary and a comprehensive benefits package designed to support our employees well-being and professional growth including:
Comprehensive health dental and vision insurance
Paid time off (PTO) and company holidays
401(k) retirement plan with company match
Opportunities for professional development and continuing education
A supportive and collaborative remote work culture
Employee assistance programs
Equal Opportunity Employer:
WeCare Medical Specialty Group is an equal opportunity employer and values diversity at our company. We do not discriminate on the basis of race religion color national origin gender sexual orientation age marital status veteran status or disability status. All qualified applicants are encouraged to apply.
Employment Type
Full Time
