Sr. Developer - AI & Automation
Sr. Developer - AI & Automation
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Job Description
About Netskope
Today theres more data and users outside the enterprise than inside causing the network perimeter as we know it to dissolve. We realized a new perimeter was needed one that is built in the cloud and follows and protects data wherever it goes so we started Netskope to redefine Cloud Network and Data Security.
Since 2012 we have built the market-leading cloud security company and an award-winning culture powered by hundreds of employees spread across offices in Santa Clara St. Louis Bangalore London Paris Melbourne Taipei and Tokyo. Our core values are openness honesty and transparency and we purposely developed our open desk layouts and large meeting spaces to support and promote partnerships collaboration and teamwork. From catered lunches and office celebrations to employee recognition events and social professional groups such as the Awesome Women of Netskope (AWON) we strive to keep work fun supportive and interactive.Visit us atNetskope Careers. Please follow us on LinkedIn and Twitter@Netskope.
About the position:
As a Senior Developer in Netskopes Customer Solution Group (CSG) you will design and build AI-enhanced internal tools that improve customer customer support and success workflows. You will work across GenAI (LLM assistants RAG pipelines) cloud-native services and automation platforms owning backend systems end-to-endfrom design to deployment. This is a hands-on role ideal for an experienced Python developer excited about applying AI to deliver innovative tools that empower our Support and Customer Success teams and ultimately world-class experiences to Netskope customers.
As a member of that team at Netskope you will have an important role in the development of cutting-edge tools of which some are AI-driven with the opportunity to help shape the future of customer support technology.
Responsibilities:
- Work in the implementation of applications that will improve Netskope Customer Experience even more including:
- GenAI/Large Language Model assistants;
- Retrieval Augmented Generation (RAG) pipelines;
- Workflow and process automation tools;
- Agentic AI tools;
- Troubleshooting and performance monitoring tools.
- Own the delivery of such applications from design and development to deployment and monitoring following modern approaches for maximum productivity and quality.
- Design implement and maintain the features and backend components of such applications using Python and public cloud services (AWS and GCP).
- Develop data pipelines and strategies for efficient data retrieval and processing to support such applications.
- Help deploy and monitor the applications in public cloud environments.
- Build clients/servers that consume/serve REST APIs gRPC etc.
- Troubleshoot bugs and issues raised by internal customers.
- Manage individual project priorities deadlines and deliverables in a fast-paced development environment.
- Create and update the status of task tickets as needed together with documenting and sharing relevant information about the tasks and deliverables.
- Keep abreast of the latest technologies that could be used to improve the products.
- Collaborate with other internal Netskope teams to drive individual tasks forward.
Job Requirements:
- 6 years of backend software development
- Expertise in Python
- Experience developing RESTful API services leveraging libraries such as FastAPI
- Working knowledge of AWS components for application development and deployment
- Experience with PostgreSQL and other modern database technologies
- Experience with developing applications that use LLMs
- Proficiency in prompt engineering for LLMs to achieve desired outcomes
- Experience with Docker containerization Docker
- Working knowledge of git
- Experience with Agile methodologies
- Experience using LLM-powered tools that assist development work (Github Copilot etc.)
- Knowledge of secure development practices
- Energetic self-starter with the desire to work in a dynamic fast-paced environment
- Excellent verbal and written communication skills
Additonal Requirements(Nice to have):
- Expertise in Rust
- Good understanding of AI/ML concepts natural language processing (NLP) vector embeddings
- Good understanding of evaluation processes of LLM applications
- Good understanding of Retrieval Augmented Generation (RAG) architectures.
- Experience with vector databases (e.g. Qdrant Weaviate)
- Experience with GenAI frameworks and libraries (e.g. LangChain LLamaIndex)
Education:
- Bachelors or Masters degree preferred
#LI-KL1
Netskope is committed to implementing equal employment opportunities for all employees and applicants for employment. Netskope does not discriminate in employment opportunities or practices based on religion race color sex marital or veteran statues age national origin ancestry physical or mental disability medical condition sexual orientation gender identity/expression genetic information pregnancy (including childbirth lactation and related medical conditions) or any other characteristic protected by the laws or regulations of any jurisdiction in which we operate.
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Required Experience:
Senior IC
Employment Type
Full Time
