Housekeeping Supervisor - Full Time (Harrah's Hoosier Park)

JOBSUMMARY:

Inspect and ensure cleanliness of assigned public space casino grounds and employee for daily checklist project list written inspections and other administrative -to-dayactivitiesoftheHousekeepersandWindows&Groundsemployees.

DIRECTLY SUPERVISES: Housekeepers Windows & Grounds Attendant(s) DR Housekeeper/Windows &Grounds

KEYJOBFUNCTIONS:

• Report to work fit and ready to work on time daily as schedule daily to learnofanychanges necessarytoaccommodateunplannedbusiness conditions.

• Communicates with Department Head regarding any and all needs affecting work performancecompletionof dutiesattendanceandguestservice.

• Read understand and practice all policies and procedures as outlined in the Team MemberHandbook.

• Make suggestions to appropriate manager regarding any suggestions for improving guest service departmentor jobefficiency.

• Reports to Manager any items requiring maintenance or particular attention tosafety related matters and reports such items dangerous take precautions toprevent injury until help arrives to respond to the situation.(Example: An open raised carpetseamin abusywalkway inwhichsomeone mightcatchhis/her foot andfall).

• Reports to manager and Security Officer any incidents involving illness or injury to self or others and any accidents or onset of illness incidents witnessed involving guests or other teammembers.

• Responsibletomaintain confidentialityofallmatterregardingguestteammembers andthebusiness operations.

• Requiredto cooperate withCompanyofficialsduringaninvestigation.

• Follows proper procedures for lost and found of personal items found money or gaming tokens.(ContactSecurityOfficer).

• Assistsinachievingthehighestpossible cleaningstandardsforthefacility.

• Interview and make hiring recommendations trains evaluates and disciplines team membersaccordingtopresetstandards.

• Inspectallareasofthe resortfor cleanlinessandmaintenance.

• Plans directs assigns and supervises cleaning projects in all public and back of house spacesandgrounds.

• Reviewsandupdates allworkstationsandjobprocedures.

• Responsibleforall controlproceduressuchaskeyschemicalsloggingofphonecalls.

• Followsandenforces establishedkeyandchemical procedures. Follows and enforces safety and lost and found procedures and guidelines for energyconservation.

• Follows departmentalpoliciesandproceduresas assignedbyManager.

• Must be able to use vacuums shampoo machines pile brush computer and printer andescalator cleaners.

• Otherdutiesasassigned.

RISKMANAGEMENT:

Will manage risk factors within the company department or division employed in such a way as toeliminate company exposure to insurance claims and legal/court that all companydepartment or division activities and operations are carried out in compliance with local state andfederal regulations and laws governing business includes but is not limited toadherencetoHumanResource safetyandworkers compensationpolicies andprocedures.

EDUCATIONSand/orEXPERIENCE:

Associate degree (A. A.) or equivalent from two-year college or technical school; or six months to one-year relatedexperienceand/or training;or equivalentcombinationofeducationandexperience

QUALIFICATIONS:

Toperformthisjobsuccessfullyanindividualmustbeabletoperform listedbeloware representativeoftheknowledgeskill and/orability required.

Reasonable accommodations may be made to enable individuals with disabilities to perform theessentialfunctions.

SOCIALSKILLSANDEXPERIENCE:

Must have an outgoing energetic and enthusiastic attitude. Must be comfortable initiatingconversationsandcreatinga fun environmentwithour guests.

LANGUAGESKILLS:

Ability to read and interpret documents such as safety rules operating and maintenance instructionsand procedure to write routine reports and to speakeffectivelybeforegroupsof customersor employeesoforganization.

MATHMATICALSKILLS:

Ability to calculate figures and amounts such as discounts interest commissions to applyconceptsofbasicalgebra andgeometry.

REASONINGABILITY:

Ability to solve practical problems and deal with a variety of concrete variables in situations where onlylimited standardization exists. Ability to interpret a variety of instructions furnished in written oraldiagram or schedule form.

REQUIREDPERSONALCOMPETENCIES:

Responsible for fostering a fun environment. Responsible for being gracious to all guests and co-workers. Responsible for promoting a positive influence in the community and participating in activelypromotesanddemonstratessuperior customer service in accordance with department and company standards and programs. Ensures that behaviorand appearance comply with established standards. Maintains a professional work environment withmanagementandstaff.

PHYSICALDEMANDS:

Thephysicaldemandsdescribed herearerepresentativeofthose thatmustbemetbyanemployeetosuccessfully perform the essential functions of this job. Reasonable accommodations may be made toenable individuals with disabilities to perform the essential functions. While performing the duties ofthis job the employee is regularly required to sit and talk or employee is occasionallyrequired to stand; walk; use hands to finger handle or feel; reach with hands and arms; and stoopkneel crouch or employee must occasionally lift and/or move up to 50 abilities required by this job include close vision and distance be able to work tomonitoractivityrequired.

WORKENVIRONMENT:

The work environment characteristics described here are representative of those an employeeencounters while performing the essential functions of this job. Reasonable accommodations may bemade to enable individuals with disabilities to perform the essential functions. The noise level in theworkenvironmentis usuallymoderate.

CERTIFICATIONSLICENSESANDREGISTRATIONS:

Must be able to obtain and maintain a license from the Indiana Gaming Commission and the IndianaHorseRacing Commission.

ACCESSTOCONFIDENTIAL/PROPRIETARYINFORMATION:

Accesstodepartmentalpersonnelandpayrollinformation.

ACCESSTOGAMING FLOOR:

Accesstogeneralandsecure areasofthegamingfacility