Call Center Representative - Fraud
Call Center Representative - Fraud
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Job Description
Fraud Customer Service Representative Onsite in Guaynabo PR
Must be proficient in English.
Are you passionate about helping others and delivering exceptional service Join our dynamic team where you become the first point of contact for our clients customers. With paid training competitive pay at $12.10/hr and a range of incentives and benefits youll be empowered to make a real impact every day.
What We Offer:
Full-Time Employment: Reliable schedule and stability.
Competitive Pay: Earn $12.10/hr with shift differentials$1.10 extra per hour for shifts between 6 PM-6 AM or $1.00 extra per hour on weekends.
Paid Training & Overtime: Get the training you need to excel and take advantage of overtime opportunities.
Incentive Plan: Potential to earn up to an additional $350 per month after training by meeting performance metrics.
Career Growth: Opportunities to advance your career in a supportive innovative environment.
Full Benefits: Comprehensive benefit options and a great work environment that values your success.
What Youll Do:
Efficiently manage a high volume of inbound calls in a fast-paced environment.
Provide outstanding customer support by answering inquiries related to their accounts.
Identify client needs and recommend solutions when fraud has been identified using comprehensive training customer records and our knowledge management systems.
Analyze potential fraud and suspicious activity by monitoring card alerts and fraud prevention reports.
Process disputes and fraud claims in line with client policies and guidelines.
Escalate issues to the appropriate channels when a risk review exception handling or further analysis is needed.
Log cases in the database documenting actions taken and conversations with customers for accuracy.
Maintain confidentiality by ensuring information is shared only with authorized individuals in compliance with legal requirements.
Communicate in a warm empathetic manner while ensuring confidentiality and compliance with all regulations.
Support team operations during peak times or absences to help maintain seamless service.
What Were Looking For:
An effective communicator who can clearly explain complex information.
A dedicated professional with a strong work ethic and problem-solving skills.
A customer service enthusiast who excels in navigating multiple screens and applications while guiding customers to the best solution.
Ready to commit to 100% attendance during our three-to-five-week paid training period.
Requirements:
Must be at least 18 years old and possess a High School Diploma or equivalent.
Must have 6 months of Customer Service Call Center Dispatch experience or a combination of these experiences.
Proficient in English.
Complete a background check credit check and security fingerprinting.
Reside in Puerto Rico with legal authorization to work permanently in the United States.
Preferred Qualifications:
6 months of experience in the banking/financial industry.
Take the next step in your career and join a team that values quality service and continuous growth. Apply today to become a vital part of our customer service team in Guaynabo!
Pay Transparency Laws in some locations require disclosure of compensation and/or benefits-related information. For this position actual salaries will vary and may be above or below the range based on various factors including but not limited to location experience and performance. In addition to base pay this position based on business need may be eligible for a bonus or incentive. In addition Conduent provides a variety of benefits to employees including health insurance coverage voluntary dental and vision programs life and disability insurance a retirement savings plan paid holidays and paid time off (PTO) or vacation and/or sick time. The estimated pay for this role is $12.10 per hour.
Required Experience:
Unclear Seniority
Employment Type
Hourly
