Call Center Quality Assurance Agent
Call Center Quality Assurance Agent
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Salary Not Disclosed
1 Vacancy
Job Description
Keep the Standards High. Shape the Experience.
Join a fast-moving team where your ear for quality drives customer satisfaction and team growth. As a Call Center Quality Assurance Agent youll be the voice behind the scenes ensuring every call hits the mark.
About the Company:
This is a full-time role for a partner agency in the self-storage industry specializing in technology-driven storage solutions. They focus on enhancing the rental experience through seamless digital tools and personalized customer service helping individuals and businesses with secure and convenient storage options.
Location: The Philippines and South America - Fully Remote
Your Mission: Day to Day Responsibilities
- Review and score sales/service calls using QA rubrics
- Spot and flag coaching moments or urgent quality issues
- Deliver weekly reports with trends and improvement insights
- Give clear empathetic feedback that helps agents thrive
- Help refine QA tools and processes for better accuracy
- Occasionally hop on calls to ensure seamless customer support
- Monitor messages from customers to ensure timely follow-up
Your Toolbox: Skills to be Successful
- 1 year in QA or supervisory roles in a call center (preferred)
- Sharp attention to detail and strong critical thinking
- Pro communicator both written and verbal
- Skilled in giving feedback that lands and leads to growth
- Proficiency with QA platforms CRMs Office tools and call tech
- Self-driven and focused in a remote work environment
Your Perks: Whats in it for you
- Working completely remote
- Location independence
- 15 Paid leave days
- Quarterly bonus
- Weekend bonus
- Yearly salary increase policy (7% after 6 months then 5% after additional 6 months)
- Long-term position with the opportunity to grow in a stable and growing Agency
- Great opportunity to grow
- Youll be joining a high-level and fast-paced team
Why Adaptive Teams
At Adaptive Teams we dont just fill positions we create pathways to success. Whether youre a seasoned pro or just starting out were here to help you grow innovate and make an impact. If youre looking for exciting opportunities and a team thats as passionate as you are this is the place to be.
What to Expect from Our Application Process
Once you apply youll receive an email guiding you through the next steps including an assessment tailored to the role. Be sure to check your inbox (and your spam folder just in case) for further instructions.
We understand your time is valuable so we strive to keep the assessment process under 45 minutes whenever possible though some roles may require a slightly longer time investment.
Once selected youll have the chance to schedule your first interview with our team. We aim to make the process as smooth and transparent as possible so youll always know where you stand.
Employment Type
Full Time
