Retention Manager (Portuguese Speaking)
Retention Manager (Portuguese Speaking)
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Job Description
Are you an experienced Retention Manager fluent in Portuguese who thrives in high-energy financial markets Were seeking a dynamic professional to maximise customer lifetime value and drive trader loyalty across our expanding Portuguese-speaking markets! If youre data-driven customer-obsessed and ready to make your mark in the forex industry this is your opportunity to accelerate your career with a market leader!
About the Company
Our client a well-established and regulated Forex company is dedicated to delivering secure efficient and innovative financial services. Become part of a professional team where operational excellence and compliance are core values.
About the Role:
We are seeking a motivated and experienced Retention Manager to lead our client retention efforts in the Portuguese-speaking Forex market. The ideal candidate will have a strong background in Forex excellent leadership skills and a deep understanding of customer retention strategies.
Key Responsibilities:
- Lead and manage the retention team setting performance goals and tracking KPIs.
- Develop and implement strategies to improve client loyalty and reduce churn.
- Monitor and analyse client behaviour and feedback to improve satisfaction.
- Collaborate closely with the sales and support teams to ensure alignment of customer communication.
- Ensure compliance with internal processes and Forex industry regulations.
- Provide ongoing training motivation and feedback to the retention team.
- Maximise performance by leveraging strengths and opportunities within the team.
Requirements:
- Proven experience in client retention ideally within the Forex or financial sector.
- Fluency in Portuguese (spoken and written) is mandatory.
- Strong leadership and communication skills.
- Ability to analyse performance metrics and implement improvements.
- Results-driven with a proactive approach to problem-solving.
Benefits:
- Clear opportunities for growth within the company.
- Be part of a dynamic and international team.
- Salary based on experience to be discussed during the interview
- Contribute to a fast-paced and results-oriented work environment
- Working Hours: 10:45 AM 7:45 PM (Portuguese Market Time)
Accept our challenge and showcase your skills and experience!
Become a part of our fast-growing forex company join us in Limassol!
Employment Type
Full Time
