Partner Integration Manager

AI Communication Hub for Hospitality
Chatlyns platform lets hotels and travel operators engage guests 24/7 via an AI-powered webchat widget on their site handling queries in any language with instant contextual answers.

Unified Omnichannel Inbox
All guest conversationsfrom WhatsApp Email SMS Instagram Facebook Messenger Telegram to webchatappear in a single inbox with AI suggestions real-time translation and a ticketing system to track and prioritize requests.

Seamless PMS & CRM Integrations
Native connectors include Mews Oracle OHIP Apaleo Clock PMS HubSpot Salesforce and moreensuring real-time synchronization of guest data for personalized experiences.

Rapid Growth & Scale
Launched in late 2022 Chatlyn now supports over 1000 properties worldwide and has processed more than one million guest messagesunderscoring the platforms reliability and scalability.

Tasks

Vendor Relationship & Outreach

• Identify and maintain contacts at each partner organization from PMS providers to analytics tools.
• Schedule regular calls to obtain API docs sandbox credentials SLAs and support contacts.

Technical Discovery & Documentation

• Deep-dive into partner APIs (REST/SOAP OAuth webhooks) edge cases rate limits and auth methods.
• Produce clear integration specs: user stories acceptance criteria data mappings and security requirements.

Developer Enablement

• Provision environments share endpoints and credentials securely and verify access in staging.
• Work closely with Engineering to clarify questions and unblock development.

Project Management & Launch

• Create and own the integration project plan: timelines milestones UAT rollback strategies.
• Coordinate cross-functional teams (Product QA Customer Success) to ensure smooth go-live.

Post-Launch Support & Enablement

• Develop internal runbooks and customer-facing guides for each integration.
• Act as tier-1 support for integration questions troubleshooting and feature requests.

Performance Monitoring & Continuous Improvement

• Track integration health and adoption metrics; identify and drive enhancements.
• Feed back learnings to Product to prioritize new partners and features.

Requirements

• 35 years in a technical partner-facing product or integration role ideally in hospitality SaaS.
• Proven ability to read and interpret API documentation (REST/SOAP OAuth webhooks).
• Excellent written and verbal communication skillsyou bridge non-technical vendors engineers and end users seamlessly.
• Strong organizational skills with a track record of managing multiple concurrent projects.
• Experience with Postman/Swagger and project-tracking tools (Jira Asana).
• Bonus: Familiarity with GDPR compliance and hospitality systems (PMS CRS channel managers).

Benefits

• Own integrations that power personalized guest experiences for 1000 properties worldwide.
• Be part of a cutting-edge AI platform thats redefining hospitality communication through automation and data.
• Competitive salary flexible remote options and a collaborative culture headquartered in Vienna.

Joining Chatlyn as our Partner Integration Manager isnt just a jobits an opportunity to shape the future of hospitality technology. Youll be the vital link between innovative AI-driven communication tools and the partners that power them ensuring seamless guest experiences around the globe. If you thrive on building relationships love diving into technical challenges and take pride in delivering end-to-end solutions this role will empower you to make a real impact every day. Come build with us and lets redefine whats possible in hospitality together!