Customer Success Manager
Customer Success Manager
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$ 98200 - 182400
1 Vacancy
Job Description
Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud the AI-powered Experience Orchestration platform organizations can accelerate growth by delivering empathetic personalized experiences at scale to drive customer loyalty workforce engagement efficiency and operational improvements.
We employ more than 6000 people across the globe who embrace empathy and cultivate collaboration to succeed. And while we offer great benefits and perks like larger tech companies our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.
EVERGREEN:
Note: By submitting your resume you will be considered for the location listed. When a job opens that fits your background we will reach out and provide the full job description.
Senior Customer Success Manager and Customer Success Managers
Purpose:
Drive customer value and build lasting partnerships by aligning CX fundamentals with internal resources.
Responsibilities:
- Own a portfolio of strategic accounts as the trusted advisor
- Coordinate Professional Services Support Product and Sales for seamless delivery
- Lead Quarterly Business Reviews to highlight value and growth
- Develop success plans monitor health metrics and drive adoption
Qualifications:
- 4 years in Customer Success Management with enterprise clients
- Bachelors in business or related field
- Strong business acumen and executivelevel presentation skills
- Proficient with CRM and customer success tools
Success Metrics:
- Customer satisfaction & retention
- Adoption rates & feature usage
- Quality of crossteam collaboration
- Growth in customer advocacy
Travel: Up to 30%
Compensation:
This role has a market-competitive salary with an anticipated base compensation range listed below. Actual salaries will vary depending on a candidates experience qualifications skills and location. This role might also be eligible for a commission or performance-based bonus opportunities.
$98200.00 - $182400.00Benefits:
Medical Dental and Vision Insurance.
Telehealth coverage
Flexible work schedules and work from home opportunities
Development and career growth opportunities
Open Time Off in addition to 10 paid holidays
401(k) matching program
Adoption Assistance
Fertility treatments
More details about our company benefits can be found at the following link:
If a Genesys employee referred you please use the link they sent you to apply.
About Genesys:
Genesys empowers more than 8000 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud the AI-powered Experience Orchestration platform Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic personalized experience at scale. As the trusted platform that is born in the cloud Genesys Cloud helps organizations accelerate growth by enabling them to differentiate with the right customer experience at the right time while driving stronger workforce engagement efficiency and operational improvements. Visit.
Reasonable Accommodations:
If you require a reasonable accommodation to complete any part of the application process or are limited in the ability or unable to access or use this online application process and need an alternative method for applying you or someone you know may reach out to You can expect a response from someone within 24-48 hours. To ensure we set you up with the best reasonable accommodation please provide them the following information: first and last name country of residence the job ID(s) or (titles) of the positions you would like to apply and the specific reasonable accommodation(s) or modification(s) you are requesting.
This email is designed to assist job seekers who seek reasonable accommodation for the application process. Messages sent for non-accommodation-related issues such as following up on an application or submitting a resume may not receive a response.
Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race color age religion sex sexual orientation gender identity or expressionmarital status domestic partner statusnational origin genetics disabilitymilitary andveteran status and other protected characteristics.
Please note that recruiters will never ask for sensitive personal or financial information during the application phase.
Required Experience:
Manager
Employment Type
Full-Time
