Assistant Manager
Assistant Manager
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
An incredible opportunity has arisen for a passionate hospitality leader to join our team as Assistant Manager across two of Aucklands premium hotels: The Sebel Viaduct Harbour and The Sebel Quay West. Set in the heart of the citys waterfront and CBD these stylish apartment-style hotels are known for delivering warm personalised service and exceptional guest experiences.
In this hands-on leadership role youll support the Front Office Manager in overseeing day-to-day operations ensuring that every guest journey is seamless every interaction is genuine and every team member is empowered to excel. Youll be an approachable and knowledgeable presence across both properties leading by example stepping in where needed and maintaining a strong focus on operational excellence and guest satisfaction.
Key Responsibilities
Support the Front Office Manager in leading the day-to-day operation of Front Office across both hotels
Ensure all guests especially VIPs and loyalty members receive attentive individualised service that reflects Accors standards of hospitality
Supervise guest arrivals and departures maintaining efficient check-in/check-out procedures and ensuring accurate room allocations
Lead from the front as Manager on Duty acting as a key decision-maker and problem solver when senior leadership is unavailable
Train coach and mentor team members to grow their confidence skillset and service delivery
Utilise the property management system (Opera) to ensure accurate operations and generate reliable reporting
Communicate clearly and consistently with team members regarding updates to policies procedures rates and hotel services
Maintain strict control over financial processes including cash handling billing guest confidentiality and audit compliance
Liaise with departments including Housekeeping and Food & Beverage to ensure a cohesive and high-functioning operation
Assist where needed in operational duties across departments including night audit housekeeping coordination or food and beverage service during peak periods
Assist in the preparation of department planning tasks including preparation of monthly reports ordering rostering and performance reviews
Qualifications :
Proven experience in a supervisory or Duty Manager role within hospitality or a customer-focused environment
Impeccable grooming and professional personal presentation
Excellent verbal communication skills with a strong understanding of luxury guest expectations
Genuine passion for high-end hospitality and an exceptional eye for detail
Demonstrated leadership capabilities with a proactive hands-on approach to team management
Commitment to delivering memorable guest experiences while fostering a positive and collaborative team culture
Strong problem-solving skills and the ability to remain composed and effective under pressure
Proficient in hotel property management systems (e.g. Opera or similar)
Flexibility to work a rotating roster including weekends evenings and public holidays
Current LCQ and General Managers Certificate preferred; assistance to obtain these qualifications will be provided if required
Additional Information :
Why work for The Sebel Auckland Viaduct Harbour & The Sebel Quay West Auckland
- Staff meal allowance for every shift
- Uniforms washed and laundered
- Incredible Accor staff Heartist benefits including discounted food and beverage and accommodation worldwide
- Competitive pay and industry benefits
- Overtime rates apply after 40 hours worled
- Learning & development opportunities through the Accor Academy Earn while you Learn!
- Access to Employee Assistance Program (EAP) and wellbeing support
- Be part of a globally respected hospitality brand with career growth opportunities
Ready to step up and make your mark in Aucklands premium waterfront hotels
Apply today with your CV and cover letter today for immediate consideration!
Our commitment to Diversity & Inclusion: We are an inclusive company and our ambition is to attract recruit and promote diverse talent. We offer reasonable adjustments to support you. If you require an adjustment to be made during the recruitment process youre welcome to let us know.
Remote Work :
No
Employment Type :
Full-time
Employment Type
Full-time
