Policy Analysis Operations Manager - 9 Month FTC
Policy Analysis Operations Manager - 9 Month FTC
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Salary Not Disclosed
1 Vacancy
Job Description
Were 1st Central a market-leading insurance company utilising smart data and technology at pace. Rapid growth has been based on giving our 1.4 million customers exactly what they want: great value insurance with an excellent service. And thats the same for our colleagues too; we won Insurance Employer of the Year at the British Insurance Awards 2024 and our Glassdoor score is pretty mega too!
Looking for a role where you can lead inspire and make a real impact Were on the hunt for a Policy Analysis Operations Manager to join our Counter Fraud Services (CFS) Policy Analysis (PA) team at First Central on an 9-month fixed term contract!
The PA team is responsible for validating new and existing customer policies flagged for application fraud or misrepresentation ensuring customers are insured correctly at the right rate. As PA Operations Manager youll play a key role in delivering the teams objectives by overseeing PA operations and contact centres.
Leading around 8 teams and 80 colleagues youll drive an exceptional contact centre experience maintain engagement support career growth and ensure department metrics and SLA targets are met. If you thrive in a fast-paced people-focused environment wed love to hear from you!
Ready to take the next step
Youll be great in this role if:
- Youve the ability to lead a team and inspire colleagues
- Youre a great communicator
- Youre confident in presenting
- You are organised with the ability to prioritise
Heres a glimpse of what we can offer:
- Starting salary from 67700 to 76000 depending on experience
- 26 days holiday plus 8 bank holidays and an extra You day off for important occasions or just a day for you!
- 100 off your car insurance
- A fun vibrant and busy place to work
Whats involved:
- Youll ensure appropriate recruitment pipeline and onboarding process is in place so that colleague headcount budget is attained.
- Youll maintain relationships with our outsourced business partners ensuring that agreed staffing levels and are delivered.
- Youll make sure that productivity quality and complaint resolution targets are achieved in house and outsourced.
- Youll make sure colleague engagement and wellbeing strategies are embedded and the PA career journey delivers progression for colleagues.
- Youll identify improvements in processes and procedures that deliver efficiencies and support the provision of excellent customer service and correct outcomes for both customer and company.
- Youll provide SME insights into the requirements and user stories for the PA systems and workstreams.
- Youll collaborate with the PA leadership team to ensure that the PA dept objectives are achieved.
Experience & knowledge
- Youve previous leadership experience
- Youve experience of collaborative stakeholder management specifically at customer facing and senior management levels
- Youve experience within the private motor vehicle insurance industry ideally in both policy and claims environments.
- Youve a detailed understanding of the insurance market specifically with regards to counter fraud best practice.
- Youve strong knowledge of motor insurance policy and claims principles including fraud.
- You understand the private car quote to sale journey
- Youve knowledge of motor application fraud
- Youve knowledge of FCA requirements
Skills & Qualifications
- You can lead a team and inspire colleagues
- Youre a great communicator both verbal and written
- Youre analytical and youve got problem-solving skills with the ability to adopt a logical approach to resolving problems
- Youre confident in presenting information
- Youre organised and proactive with the ability to prioritise key tasks and focus on delivering them
- Youre data driven! Youve excellent ability to understand data through excel packages and present findings and recommendations articulately
- Youve a degree or relevant experience
So what are you waiting for Apply today!
What can we do for you
People first. Always. Were passionate about our colleagues and know the best people deserve an extraordinary working environment. We owe it to them so thats what we offer. Our workplaces are energetic inspirational supportive. To get a taste of the advantages youll enjoy take a look at all our perks in full here.
Intrigued Our Talent team can tell you everything you need to know about what we want and what were offering so feel free to get in touch.
Required Experience:
Manager
Employment Type
Full-Time
