Automotive Assistant Service Manager
Automotive Assistant Service Manager
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Bob Bell Automotive is looking for an Experienced Automotive Service Manager for a very busy Service Center!
This is a great opportunity for a service consultant to take the next step !!!
Responsibilities
The role of the Asst. Service Manager is to oversee the service lane service advisors service call center porters etc.
- Work to ensure that warranty campaigns recalls and updates are completed accurately and in a timely fashion
- Actively promote good morale and good relationships among the dealership associates.
- Assist in training service staff in all aspects of customer service effective communication service sales CSI work organization and time management
- Assist in maintaining manufacturer (CSI)Customer Satisfaction Index at or above the specified goal(s) in Service for district regional and national scores
- Act as a role model for the service associates in all aspects of motivation organization customer service sales and CSI
- Motivate the service advisors to provide consistent value for the dealerships customer.
- Monitor advisors daily productivity give feedback and formulate plans for improvement
- Monitor advisors interaction with customers on the drive and telephone for effectiveness
- Assist in forecasting goals and objectives for the department and strive to meet them
- Attend manager meetings and conduct Advisor meetings as directed
- Address and resolve customer concerns
- Assist in motivating training and developing employees
Qualifications
- Strong verbal and written communication is required
- Must be able to manage in a fast-pacedwork environment
- Must be able to manage a team motivate and develop
- Experience with CDKor other automotive software is a plus
- Must have three plus years in an Automotive Service Department
- Must have three plus years as an Automotive Service Writer/Assistant Service Manager
- Organized and friendly personality
- Professional well-groomed personal appearance
- Strong record of positive customer satisfaction results
- Able to work with little supervision
- Must be at least eighteen years of age
- Must have a valid Drivers License
- Clean driving record and valid drivers license
- Must be able to pass pre-employment screening (background & drug test)
Benefits
- Competitive Salary
- Medical and Prescription Drug Plans
- Health Savings Account (HSA) Eligibility
- Wellness Program
- Dental and Vision Plans
- 401K
- Disability and Life Insurance
- Paid Vacation
- Room for advancement
We are an equal opportunity employer and prohibit discrimination/harassment without regard to race color religion age sex national origin disability status genetics protected veteran status sexual orientation gender identity or expression or any other characteristic protected by federal state or local laws.
Required Experience:
Manager
Employment Type
Full-Time
