Digital Navigator

SUMMARY/PURPOSE

To provide a critical service to the Duluth community by helping jobseekers navigate our new reality where access to education employment and community services have primarily moved online. Digital Navigators work in the public-facing area of the Duluth CareerForce location supporting customers seeking services and using the computer lab for job search job applications resume writing and other employment- and training-related purposes.

SUPERVISION RECEIVED

For both one-of-a-kind and repetitive tasks the supervisor makes specific assignments that are accompanied by clear detailed and specific instructions. Incumbents work as instructed and consult with the supervisor.

SUPERVISION GIVEN

Does not supervise.

1. Staff computer lab providing the highest quality customer service to CareerForce visitors.

2. Serve as a resource to the Duluth community by helping job seekers build digital literacy skills and connect with community resources.

3. Instruct patrons in job search skills completing online job applications resume writing career pathway research Unemployment Insurance applications and other employment and education-related tasks.

4. Interact with public to provide in-person one-on-one services.

5. Prioritize plan and organize assignments and use the appropriate methods to ensure desired results and successful completion within the scope budget and timeframe of assignments.

6. Track and report customer data as required by CareerForce partners. Maintain files lists rosters and records following the organizations data privacy policies.

7. Operate office equipment including copiers computers printers cameras microphones and tools for disability accommodations.

8. Serve as receptionist for in-person visitors answering questions assessing needs and directing toward the appropriate service.

9. Schedule arrange prepare promote and provide support for workshops hiring events job fairs and other similar events.

10. Provide information respond to questions and interpret regulations policies eligibility guidelines and procedures.

11. Acknowledge and appropriately respond to complaints upset customers and problems resolving them within areas of authority.

12. Clean and sanitize computer workstations after use.

13. Be an effective team member by exhibiting self-motivation supporting other employees in handling tasks interacting effectively and respectfully with others showing a desire to contribute to the team effort accepting assignments willingly and completing tasks within agreed upon timelines.

14. Other duties may be assigned.

Education & Experience Requirements

A. High school diploma or GED; AND a minimum of two (2) years of related post-secondary education and/or full-time verifiable professional customer service or similar experience.

License Requirements

A. No specific licenses required.

Education/Experience Review (100% of scoring process; 70%pass point): Applicants meeting the minimum qualifications will be rated based on the type (relatedness) and extent of their education and experience as documented on their application and/or supplemental questionnaire. Applicants who pass this exam will have their names placed on an eligible list for this classification.

Alternative Exam Process: For individuals who qualify under the Americans with Disabilities Act (ADA) alternative examination processes are available on an individual basis upon prior arrangement. Contact Human Resources at as soon as possible prior to the scheduled date of the exam. TDD services are available through .

Right to Appeal: Any applicant who has been found qualified to participate in a selection process for a position in the classified service who has reason to contest the validity or fairness of any step in the selection process may appeal to the Civil Service Board within 10 calendar days of the examination. (If the examination is an Education/Experience Review the applicant must appeal within 10 calendar days of the closing date for accepting applications.) The notice of appeal shall be in writing shall contain a complete statement of the matter in controversy and the relief requested and shall be signed and dated by the appellant. The notice shall be addressed to the Civil Service Board and be delivered to the Human Resources Office. If an applicant wishes to file an appeal electronically the notice should be sent by email to.

Work Eligibility: In accordance with the Immigration Reform and Control Act of 1986 the City of Duluth requires verification of identity and work eligibility at the point of hire.

Veterans Preference: For applicants claiming veterans preference please attach to your application a copy of the document(s) listed for the option that applies to you:

Veteran: 1.) Member Copy 4 DD214 or DD215 indicating an honorable discharge.
Disabled Veteran: 1.) Member Copy 4 DD214 or DD215 indicating an honorable discharge; 2.) FL-802 FL 21-802 or letter of disability or equivalent from USDVA Boards written decision of a compensation rating of 10% or greater dated within 12 months.
Spouse of Disabled Veteran: 1.) Copy of Marriage Certificate; 2.) Member Copy 4 DD214 or DD215 indicating an honorable discharge; 3.) FL-802 FL 21-802 or letter of disability or equivalent from USDVA Boards written decision of a compensation rating of 10% or greater dated within 12 months. (Eligible only if the veteran is unable to qualify for the specific position being applied for as a result of the service-connected disability.)
Spouse of Deceased Veteran: 1.) Copy of Marriage Certificate; 2.) Death Certificate or other proof of death; 3.) Member Copy 4 DD214 or DD215 indicating an honorable discharge. If Disabled Veteran also include 4.) FL-802 FL 21-802 or letter of disability or equivalent from USDVA Boards written decision of a compensation rating of 10% or greater dated within 12 months. (Eligible only if applicant has not remarried and the veteran died during active duty or as a result of an injury received from active duty.)

Veterans preference points will be added only if the applicant successfully completes all phases of the exam process and Human Resources has received all supporting documentation.

Please refer toMinnesota Statute 197.455 for additional requirements.
Non-Discrimination: The City of Duluth is an equal opportunity and veteran-friendly employer. All qualified applicants will receive consideration for employment without regard to race color creed religion national origin sex marital status familial status age sexual orientation status with regard to public assistance disability genetic information veteran status or activity in a local Human Rights Commission or any other characteristic protected by law.

Probation Period: 12 months
Duration of Eligible List: 7 months
Job Number: D25052

Non-Discrimination
The City of Duluth is an equal opportunity and veteran-friendly employer. All qualified applicants will receive consideration for employment without regard to race color creed religion national origin sex marital status familial status age sexual orientation status with regard to public assistance disability genetic information veteran status or activity in a local Human Rights Commission or any other characteristic protected by law.

Alternative Exam Process(does not apply to Charter Appointment provisional temporary or part-time non-union selections)
For individuals who qualify under the Americans with Disabilities Act (ADA) alternative examination processes are available on an individual basis upon prior arrangement. Contact Human Resources at as soon as possible prior to the scheduled date of the exam. TDD services are available through .

Work Eligibility
In accordance with the Immigration Reform and Control Act of 1986 the City of Duluth requires verification of identity and work eligibility at the point of hire.

Right to Appeal (does not apply to Charter Appointment provisional temporary or part-time non-union selections)
Any applicant who has been found qualified to participate in a selection process for a position in the classified service who has reason to contest the validity or fairness of any step in the selection process may appeal to the Civil Service Board within 10 calendar days of the examination. (If the examination is an Education/Experience Review the applicant must appeal within 10 calendar days of the closing date for accepting applications.) The notice of appeal shall be in writing shall contain a complete statement of the matter in controversy and the relief requested and shall be signed and dated by the appellant. The notice shall be addressed to the Civil Service Board and be delivered to the Human Resources Office. If an applicant wishes to file an appeal electronically the notice should be sent by email to .

VETERANS PREFERENCE
Does not apply to Charter Appointment provisional seasonal temporary or part-time non-union selections

OPEN SELECTIONS
If claiming veterans preference please attach to your application (via file upload)a copy of all documents required for the option that applies to you:

Veteran
1.) Member Copy 4 DD214 or DD215 indicating an honorable discharge.

Disabled Veteran
1.) Member Copy 4 DD214 or DD215 indicating an honorable discharge;
2.) FL-802 FL 21-802 or letter of disability or equivalent from USDVA Boards written decision of a compensation rating of 10% or greater dated within 12 months.

Spouse of Disabled Veteran
1.) Copy of Marriage Certificate;
2.) Member Copy 4 DD214 or DD215 indicating an honorable discharge;
3.) FL-802 FL 21-802 or letter of disability or equivalent from USDVA Boards written decision of a compensation rating of 10% or greater dated within 12 months. (Eligible only if the veteran is unable to qualify for the specific position being applied for as a result of the service-connected disability.)

Spouse of Deceased Veteran
1.) Copy of Marriage Certificate;
2.) Death Certificate or other proof of death;
3.) Member Copy 4 DD214 or DD215 indicating an honorable discharge. If Disabled Veteran also include
4.) FL-802 FL 21-802 or letter of disability or equivalent from USDVA Boards written decision of a compensation rating of 10% or greater dated within 12 months. (Eligible only if applicant has not remarried and the veteran died during active duty or as a result of an injury received from active duty.)

Preference points will be added to Veteran Spouse of Disabled or Deceased Veteran or Disabled Veterans score only if the applicant successfully completes all phases of the exam process and Human Resources has received all supporting documentation.

PROMOTIONAL OR INTERNAL SELECTIONS
If claiming veterans preference please attach to your application (via file upload) a copy of the documents listed below:

Disabled Veteran
1.) Member Copy 4 DD214 or DD215 indicating an honorable discharge;
2.) FL-802 FL 21-802 or letter of disability or equivalent from USDVA Boards written decision of a compensation rating of 50% or greater dated within 12 months.

Preference points will be awarded to Disabled Veterans score one time on first promotional or internal only selection process after securing City employment and only if the applicant successfully completes all phases of the exam process and Human Resources has received all supporting documentation.

Please refer toMinnesota Statute 197.455for additional information about Veterans Preference.