Patient Access Representative 1 (On-Site) (H)
Patient Access Representative 1 (On-Site) (H)
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Job Description
Current Employees:
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The University of Miami UHealth department of Patient Access at Boca Raton has an exciting opportunity for a Patient Access Representative 1.
CORE JOB SUMMARY:
The Patient Access Representative 1 (On-Site) (H) registers patients for clinical services by obtaining pertinent information verifying insurance benefits and collecting payments.
CORE RESPONSIBILITIES:
Performs full registration and ensures that insurance is verified and all patients information is correct.
Obtains copies of insurance cards drivers license and any applicable referrals.
Explains Consent for Treatment Financial Liability and HIPAA to patients and obtains signed forms.
Instructs patients to complete any questionnaires that might be required by physician.
Schedules follow-up cancels and edits appointments and records no-show patients accurately.
Reconciles all vouchers and delivers them to designated area.
Answers telephone calls and responds to questions and inquiries or transfers when appropriate.
Adheres to University and unit-level policies and procedures and safeguards University assets.
Department Specific Functions:
Projects a welcoming professional demeanor.
Interacts and works effectively with patients of all ages and the healthcare team to ensure a favorable first impression and positive patient experience.
Coordinates wide range of functions from prearrival to discharge utilizing multiple systems.
Performs pre-service validation prior to patients appointment for in person or virtual visits.
Assists patients in navigating self-serve technology options including but not limited to MyChart and Self check-in kiosks in person or remotely.
Coordinates patient flow to ensure timely check-in and arrival to service area.
Obtains confirms and accurately enters and updates demographic financial and clinical HIPAA protected information.
Reviews real time eligibility insurance responses and/or master contract tool and updates coverages as needed.
Conducts critical communication with patients or legal guardian facilitating the understanding of and obtaining signature on legal ethical and compliance related documents that must be presented and thoroughly explained to the patient prior to services being rendered.
Serves as gatekeeper performs insurance verification and obtains referrals and/or authorizations as needed.
Provides financial counseling services at check-in explains benefits creates estimates and notifies patients of self-pay liabilities including co-pays deductibles co-insurances global self-pay packages and previous balances for both hospital technical and professional components.
Collects thereby reducing AR Bad Debt and collection costs by collecting patients financial responsibility upfront.
Promotes the use of effective methods of communication and collaborates with providers and clinical team schedulers in coordinating and scheduling complex follow up care onsite or remotely.
Handles high volume of incoming and outgoing calls promptly.
Answers and triages incoming calls listens to patient/customers needs responds to questions provides helpful solutions directs calls and documents messages using appropriate software in accordance with established protocol.
Collects and processes large amounts of currency and performs end of day cash-drawer reconciliation and timely bank deposits.
Assists department in meeting all established key performance indicator goals: Co-pay Previous Balances Estimate Collections Patient Satisfaction Accuracy Rates and Processing Time.
Maintains a close working relationship and open communication with all members of the healthcare team to ensure a seamless check in check out clinic flow and positive experience for patients and caregivers.
Recognize analyze solve and de-escalate issues that may arise during workday by applying sound judgement and critical thinking.
Ensures proper physical distancing is always maintained following established guidelines.
Works with healthcare team to resolve unique situations and troubleshoot issues.
Cross trained to carry out all Front-End Revenue Cycle and Clinical Support functions and able to float across all areas and assist as needed.
Knowledge of health care regulatory guidelines and compliance requirements including but not limited to: OSHA HIPAA JC AHCA EMTALA and CMS.
AREA SPECIFIC
ER
Must possess a good understanding of the unique characteristics and operations of the Emergency Room to proficiently support.
Proficient knowledge of ASAP module.
Must be flexible and adjust to rotating schedules evenings weekends and holidays.
Able to perform ADT functions (as described under Admitting section) afterhours weekends and holidays.
Must adhere to PPE requirements as dictated by the specific situation.
ADMITTING
Must possess a good understanding of the unique characteristics and operations of Admitting to proficiently support the area.
Proficient knowledge of ADT module.
On-call and rotating schedule for evenings weekends and holidays.
Explains and obtains patient acknowledgment for all required regulatory documents including but not limited to the HIPAA Facility Directory Form and CMS MOON HOON and IMM notices.
Obtains information from patient to complete Patient Self Determination Checklist and collects and scans pertinent documents.
Responsible for obtaining confirming and documenting eligibility and benefits and providing health plan admission notification.
Responsible for pre-admissions log to include benefits specialty and financial clearance.
Coordinates with bed control on bed availability.
Collaborates with Transfer Center on all incoming transfers to finalize transfer requests.
Responsible for processing admissions orders received via in-basket messaging.
Extensive collaboration with providers nursing unit and utilization review department in coordinating admissions.
CTU
Must possess a good understanding of the unique characteristics and operations of CTU to proficiently support the area.
HOSPITAL BASED CLINIC
Must possess a good understanding of the unique characteristics and operations of the hospital-based department/clinic/division to proficiently support the area.
PRACTICE BASED CLINIC
Must possess a good understanding of the unique characteristics and operations of the practice-based department/clinic/division to proficiently support the area.
REMOTE BASED
Must possess a good understanding of the unique characteristics and operations of remote based call center operations to proficiently support all Front-End Revenue Cycle and Clinical Support remote functions.
This list of duties and responsibilities is not intended to be all-inclusive and may be expanded to include other duties or responsibilities as necessary.
CORE QUALIFICATIONS
High School diploma or equivalent
Minimum 1 year of relevant experience.
A highly motivated individual with the ability to obtain HFMA Patient Access Essentials certification and satisfactorily demonstrate outstanding interpersonal skills with a commitment to service excellence and meeting departmental and individual goals may be considered.
Knowledge Skills and Attitudes:
TIER 1 essential worker that provides critical functions that cannot be paused in traditional and non-traditional healthcare settings.
Subject to potential contact/exposure to pandemics and patients with contagious diseases.
Able to be available 30 minutes prior to opening and after clinic ends which fluctuates depending on clinic and provider in addition to weekends evenings holidays and during disastrous events (e.g. hurricanes pandemics etc.)
Able to float and provide coverage without advance notice based on daily organizational needs including working in offsite locations tents or having to come onsite if working remotely.
Onsite presence may be required to fulfill role regarded as vital in the delivery of healthcare services regardless of environmental conditions.
Knowledge of health care regulatory guidelines and compliance requirements including but not limited to: OSHA HIPAA JC AHCA EMTALA and CMS.
Outstanding interpersonal and customer service skills with a commitment to service excellence.
Excellent critical thinking analytical troubleshooting and problem-solving skills.
Computer literate with the ability to acquire proficiency utilizing multiple systems and technology.
Able to handle multiple tasks software systems and technologies simultaneously in a fast paced constantly changing environment.
Ability to work as an integral team member under minimal supervision in a fast-paced complex and highly stressful environment.
Knowledge of generally accepted accounting principles with excellent mathematical and cash management skills.
Ability to establish and maintain effective working relationships with physicians co-workers other departments and patients of all ages and from across a broad range of cultural and social economic backgrounds.
Skill in completing assignments accurately with attention to detail.
Ability to work independently and/or in a collaborative environment.
Any relevant education certifications and/or work experience may be considered.
#LI-BP1
The University of Miami offers competitive salaries and a comprehensive benefits package including medical dental tuition remission and more.
UHealth-University of Miami Health System South Floridas only university-based health system provides leading-edge patient care powered by the ground breaking research and medical education at the Miller School of Medicine. As an academic medical center we are proud to serve South Florida Latin America and the Caribbean. Our physicians represent more than 100 specialties and sub-specialties and have more than one million patient encounters each year. Our tradition of excellence has earned worldwide recognition for outstanding teaching research and patient care. Were the challenge youve been looking for.
The University of Miami is an Equal Opportunity Employer - Females/Minorities/Protected Veterans/Individuals with Disabilities are encouraged to apply. Applicants and employees are protected from discrimination based on certain categories protected by Federal law. Click here for additional information.
Job Status:
Full timeEmployee Type:
StaffPay Grade:
H3Required Experience:
Unclear Seniority
Employment Type
Full-Time
