Service Operator I
Service Operator I
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Summary
Receives and processes incoming switchboard calls.
Description
Position Purpose:
Receives and processes incoming switchboard calls.
What Youll Do:
Answers and transfers incoming internal and external calls.
Responsible for maintaining departmental reports.
Assists department with mailings.
Trains new employees.
Work Environment: Typical office environment.
To Qualify for This Position Youll Need:
Required Education:
High School Diploma or equivalent
Required Skills and Abilities:
Organizational skills.
Good judgment and customer service skills.
Strong listening skills.
Good verbal and written communication proficiency.
Proficient grammar skills.
Ability to navigate through the Windows operating system environment.
Must have good typing and talking skills.
Ability to multi-task.
Ability to remain in a stationary position for extended periods of time.
Required Software and Other Tools:
Microsoft Office. Familiarity with computer console and directory.
We Prefer that You Have:
1 year of switchboard experience.
Working knowledge of and experience with Genesys and Avya switchboard equipment.
Prior experience training switchboard operators.
What We Can Do for You:
We understand the value of a diverse and inclusive workplace and strive to be an employer where employees across all spectrums have access and opportunity to develop their skills advance their careers and contribute their unique abilities to the growth of our company.
Our comprehensive benefits package includes:
401(k) retirement savings plan with company match
Subsidized health plans and free vision coverage
Life insurance
Paid annual leave the longer you work here the more you earn
Nine paid holidays
On-site cafeterias and fitness centers in major locations
Wellness programs and a healthy lifestyle premium discount
Tuition assistance
Service recognition
What to Expect Next:
After submitting your application our recruiting team members will review your resume to ensure you meet the qualifications. This may include a brief telephone interview or email communication with our recruiter to verify resume specifics and salary requirements. Management will be conducting interviews with those candidates who qualify with prioritization given to those candidates who demonstrate the preferred qualifications.
Equal Employment Opportunity Statement
BlueCross BlueShield of South Carolina and our subsidiary companies maintain a continuing policy of nondiscrimination in employment to promote employment opportunities for persons regardless of age race color national origin sex religion veteran status disability weight sexual orientation gender identity genetic information or any other legally protected status. Additionally as a federal contractor the company maintains affirmative action programs to promote employment opportunities for individuals with disabilitiesand protected veterans. It is our policy to provide equal opportunities in all phases of the employment process and to comply with applicable federal state and local laws and regulations.
We are committed to working with and providing reasonable accommodations to individuals with disabilities pregnant individuals individuals with pregnancy-related conditions and individuals needing accommodations for sincerely held religious beliefs provided that those accommodations do not impose an undue hardship on the Company.
If you need special assistance or an accommodation while seeking employment please email or call ext. 47480 with the nature of your request. We will make a determination regarding your request for reasonable accommodation on a case-by-case basis.
We participate in E-Verify and comply with the Pay Transparency Nondiscrimination Provision. We are an Equal Opportunity Employer. Heres moreinformation.
Some states have required notifications. Heres more information.
Employment Type
Full-Time
