System Administrator I (SF)
System Administrator I (SF)
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Salary Not Disclosed
1 Vacancy
Job Description
Job Description
Join Intelligent Technical Solutions a dynamic and growing company as our System Administrator I. Were looking for a collaborative problem-solver with excellent customer service skills and a detail-oriented mindset. In this role youll be pivotal in providing both onsite and remote IT support ensuring our clients receive top-notch technical assistance. Youll handle a range of tasks from system updates to hands-on troubleshooting playing a critical role in maintaining our high standards of IT service.
Job Responsibilities
- Workstation operating system issues of any kind.
- Printer issues of any kind.
- Standard business application (Office etc.) issues of any kind.
- Line-of-business application issues for common applications (SAGE ERP QuickBooks) and for more niche applications with vendor assistance.
- Server issues of any kind.
- Basic and intermediate networking issues.
- Escalation point for technicians
Job Qualifications
- Experience with Windows and Mac OS troubleshooting.
- Experience with Server 2012 to 2022.
- Experience with VMWare and Hyper V Virtualization.
- Experience supporting M365 and Azure.
- Minimum of three years experience in IT Support or a similar role.
- Basic knowledge of Firewalls Switches Network architecture and troubleshooting.
- Proficient in supporting MS Office Adobe Active Directory backup software endpoint cybersecurity mobile devices and various business applications.
- Experience with Managed Service Providers (MSPs) is highly desirable.
- Active Server Certifications are preferred.
- Valid drivers license vehicle insurance and access to a vehicle for client visits.
Job KPIs
- First-touch closed: Each ticket that is completed with only one time entry contributes to this number
- Utilization: The percentage of time that you are on the clock and billing time to client tickets
- CSAT: Scores filled out by clients using the rating system in tickets
Compensation:
Pay rate ranges from $34.56/hr upto $41.28/hrand may vary by experience and location.
Benefits:
- Medical Insurance Plan
- Dental & Vision
- Life Insurance
- Disability Coverage
- Paid Time Off (starts at 15 days per year)
- Maternity/Paternity Leave
- Paid US Holiday
- Retirement Plan
- Salary Advancement/Loan
- Health & Wellness Program
- Company-paid training and certification
- Supplemental Life Insurance (Employee-paid)
- Supplemental Health Plans (Employee-paid)
Required Experience:
Unclear Seniority
Employment Type
Hourly
