Senior IT Specialist
Senior IT Specialist
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Job Description
Overview
Term: 1 Year
The Senior Information Technology Specialist (Senior IT Specialist) is responsible for the provisioning and support of all information technology and related computing systems in the Faculty of Mathematics. These responsibilities include management of computing environments and supporting infrastructure enabling and improving outcomes for administrative teaching and research computing in the Faculty of Math.
Responsibilities
Client Service: Contribute to providing excellent client service to the Faculty and associated individuals and groups in their use of computing and related technology
- Work with clients to understand and resolve their computing and related technology issues.
- Provide guidance and technical advice to clients.
- Document client requests.
- Provide timely responses to initial requests for information or assistance as per policy prioritizing response among multiple requests.
- Resolve problems where the incumbent has the required skills and resources. Forward problems to those who are best suited to solve them based on expertise and resource availability.
- Keep clients informed of the progress toward resolution of their issues.
- Develop the skills (appropriate to the incumbents USG level) to resolve client issues directly.
- Communicate with clients and peers (within the Faculty and elsewhere) effectively clearly and with empathy.
- Provide documentation for both technical and non-technical audiences.
- Record work activity for both internal and client use.
Systems and Application Management: Support manage and improve the Facultys computing infrastructure and related processes.
- Specify purchase/acquire and test computer hardware and software.
- Manage the hardware lifecycle from provisioning and deployment through decommissioning.
- Specify test and deploy systems and application software on a variety of platforms including servers desktop and laboratory systems.
- Manage large and complex computing environments.
- Manage and maintain critical network services in support of the Facultys operations.
- Document systems processes and procedures.
- Diagnose and resolve system and application problems monitor system and application performance.
Technical Skills Hardware/Software:
- Deploy hardware by installing and configuring operating systems and applications using the departments standard tools.
- Decommission hardware by following specific procedures.
- Coordinate and perform equipment moves for the Faculty (mainly grad student computers).
- Maintain the integrity of MFCFs inventory database of computing equipment in the Math Faculty.
- Perform physical inventory of hardware and provide reports to each department in the Faculty.
Services Development: Design and development of new technical services and procedures in support of the Facultys mission.
- Identify propose and acquire or develop applications and technological solutions to support the Facultys academic and research missions and administrative services.
- Manage technical projects using best practices to achieve successful outcomes.
- Recommend enhancements and improvements to systems and processes; provide guidance on technological evolution
Qualifications
- A university degree in a computing discipline together with relevant experience or an equivalent combination of education and experience
- 5 years of accumulated experience in a university (or industry) information technology employment setting
- Strong client service skills and demonstrated ability to work as part of a team
- Ability to learn quickly and adapt to change
- Ability to apply abstract thinking to solve complex problems
- Good organizational time management and communication skills
- Development configuration deployment and maintenance of production web applications are considered assets.
- Experience with the retirement lifecycle stage of legacy tools considered an asset
- The IT Specialist is expected to develop system administration skills for at least one of Windows Mac OS or Unix based systems or equivalent skills in software development or systems support with demonstrated potential to gain expertise in other areas. Familiar with software systems and component level hardware aspects of supporting changing environments. Demonstrated front-line support skills.
- Must be able to use verbal and written communication effectively with audiences of a wide range of levels of technical knowledge and understanding
- Capable of dealing with people experiencing high levels of stress
Equity Statement
The University of Waterloo acknowledges that much of our work takes place on the traditional territory of the Neutral Anishinaabeg and Haudenosaunee peoples. Our main campus is situated on the Haldimand Tract the land granted to the Six Nations that includes six miles on each side of the Grand River. Our active work toward reconciliation takes place across our campuses through research learning teaching and community building and is co-ordinated within the Office of Indigenous Relations.
The University values the diverse and intersectional identities of its students faculty and staff. The University regards equity and diversity as an integral part of academic excellence and is committed to accessibility for all employees. The University of Waterloo seeks applicants who embrace our values of equity anti-racism and inclusion. As such we encourage applications from candidates who have been historically disadvantaged and marginalized including applicants who identify as First Nations Mtis and/or Inuk (Inuit) Black racialized a person with a disability women and/or 2SLGBTQ.
Positions are open to qualified candidates who are legally entitled to work in Canada.
The University of Waterloo is committed to accessibility for persons with disabilities. If you have any application interview or workplace accommodation requests please contact Human Resources ator ext. 45935.
Required Experience:
Senior IC
Employment Type
Full-Time
