Principal Associate - Learning Instructional Designer (Work From Home)

Principal Associate - Learning Instructional Designer (Work From Home)

Are you looking for a challenging role that includes the convenience of working virtually at home Then a Capital One Customer Operations role may be the role for you! To be eligible for this role candidates must live within a 100 miles radius of one of the following zip codes (excluding CA) and report in person when required with at least 24 hours notice.

• 23060 (Richmond VA)

• 23320 (Chesapeake VA)

• 33634 (Tampa FL)

• 89144 (Las Vegas NV)

• 75024 (Plano TX)

• 19801 (Wilmington DE)

• 68521 (Lincoln NE)

• 56301 (St. Cloud MN)

Who we are:

We support the people who support our customers. When customers need help they reach out to a large network of super-talented agents who have to confidently handle anything that is thrown at them. We help those agents to know the best thing to say or do to help our callers.

Why we need you:

We recognize how important having the right information at the right time is in influencing agent performance and set them up for success. We are elevating the learning and performance solutions we provide and growing our talent capabilities and tools. We need folks like you who are passionate about understanding our learners needs analyzing information to identify gaps designing and developing holistic performance solutions that truly drive business and performance outcomes!

What we value:

• Curiosity: You will seek best practices and be driven to learn about our customers and innovation in the learning and development space.

• Collaboration: You will partner across the enterprise to balance priorities and quality and make sure agents have the information they need at the time they need it.

• Kindness: Change is hard. You will demonstrate empathy and optimism.

• Confidence: You will deliver significant results that will influence the experience of millions of customers.

What you will learn:

• Our customers: You will learn about what our customers experience. Youll know what our agents and agent leaders need to know and how we best prepare them via training performance support leader coaching and other methods.

• Our agents: You will learn what our agents do how they learn and what challenges they face.

• Our business: You will learn about how we service customers and about our products and policies.

• Our partners: You will partner with product tech risk and line of business resources and learn how to support them.

What you will do:

• Mentor and coach Senior Associate Designers and peers across the Instructional Design learning team.

• Design create and own complex blended learning experience strategies that require navigating multiple stakeholders and design elements using adult learning principles and required tools or templates.

• Develop learning assets and complex learning experiences (i.e. learning games simulations).

• Promote learning trends (e.g. approaches and tools) design aesthetics and digital solutions and integrate into learning.

• Provide business consulting to key stakeholders and make learning and performance improvement recommendations via appropriate templates.

• Oversee large scale projects via project management standards & serve as the training workstream lead as needed.

• Assess scope on an ongoing basis to ensure large complex builds are on schedule have needed resources and manage scope creep.

• Create and execute measurement and assessment strategies for learning experiences.

Critical Skills:

• Ability to proactively recommend innovative and experimental approaches to delivering learning experiences.

• Influence stakeholders team and peers to adopt a learner-centric focus new approaches and/or pushback to uncover win-win solutions.

• Ability to consult/use systems thinking to identify the root cause of performance gaps.

• Ability to operate comfortably in an ambiguous and uncertain environment without right answers or obvious solutions.

• Ability to identify synergies in work and connect concepts to broader projects.

• Ability to manage multiple projects simultaneously.

• Ability to build relationships with various stakeholders and partners.

• Ability to work collaboratively in a fast-paced environment.

• Ability to adapt and flex to changing priorities.

• Ability to learn quickly and translate complex concepts and materials to meet audience needs.

• Ability to work both independently and as part of a team.

• Excellent written verbal and visual communication skills.

• Excellent organizational skills and attention to detail.

• Strong technical and creative writing skills.

• Ability to adapt and optimize content for specific channels audiences and purposes.

Basic Qualifications:

• High School Diploma GED or equivalent certification

• At least 2 years experience using Microsoft Office or Google Suite

• At least 2 years experience in instructional design methodology such as ADDIE SAM or AGILE

• At least 2 years experience in Adobe Creative Suite applications such as InDesign Illustrator Photoshop Acrobat Articulate 360 Captivate or Snagit

Preferred Qualifications:

• Bachelors Degree

• At least 5 years of experience in learning design supporting an Operations organization

• At least 2 years of experience in performance support and analysis

Work from Home Technology Requirements

• Secure home office environment that is free from background noise and distractions

• Reliable private internet connection that is not supplied via cellular data or hotspot is required

  • A private network that is password protected where you have ownership or line of site sight to every device on the network

  • Internet service must be provided by Cable or Fiber Internet Service Providers (ISP)

  • Hotspots and satellite services are prohibited and do not meet performance criteria required for optimal agent/customer interactions

  • ISP download speeds on VPN must be at least 5Mbps with 10 Mbps preferred

  • To validate ISP speeds from a Chrome browser go to type Speed Test and run from the Google landing page

• Both Hardwire and WiFi internet connections are acceptable as long as speed and security requirements are met

Capital One reserves the right to request proof of internet provider speed and service package from the associate. Requirements are subject to change as new systems and technology is delivered. Capital One reserves the right to modify internet service requirements with sixty (60) days notice. Internet Service Provider specs can change by provider and location within the US. If you are experiencing consistent issues with internet stability Capital One reserves the right to ask the agent to upgrade internet service to ensure a good customer experience.

Work from Home Location Requirements

Candidates must live within 100 mile radius of 23060 (Richmond VA) 23320 (Chesapeake VA) 33634 (Tampa FL) 89144 (Las Vegas NV) 75024 (Plano TX) 19801 (Wilmington DE) 68521 (Lincoln NE) or 56301 (St. Cloud MN) and report in person when required with at least than 24 hours notice.

We are unable to consider applicants who:

• Do not maintain network-compatible internet access

• Live or work beyond the 100 mile radius of their dedicated location or

• Live or work in the state of California.

At this time Capital One will not sponsor a new applicant for employment authorization for this position.

The minimum and maximum full-time annual salaries for this role are listed below by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.

Plano TX: $93400 - $106600 for Learning Consultant

Chesapeake VA: $93400 - $106600 for Learning Consultant

Tampa FL: $93400 - $106600 for Learning Consultant

Lincoln NE: $93400 - $106600 for Learning Consultant

Las Vegas NV: $93400 - $106600 for Learning Consultant

Wilmington DE: $93400 - $106600 for Learning Consultant

Richmond VA: $93400 - $106600 for Learning Consultant

St Cloud MN: $93400 - $106600 for Learning Consultant

Candidates hired to work in other locations will be subject to the pay range associated with that location and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidates offer letter.

This role is also eligible to earn performance based incentive compensation which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.

Capital One offers a comprehensive competitive and inclusive set of health financial and other benefits that support your total well-being. Learn more at theCapital One Careers website. Eligibility varies based on full or part-time status exempt or non-exempt status and management level.

This role is expected to accept applications for a minimum of 5 business days.

No agencies please. Capital One is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex (including pregnancy childbirth or related medical conditions) race color age national origin religion disability genetic information marital status sexual orientation gender identity gender reassignment citizenship immigration status protected veteran status or any other basis prohibited under applicable federal state or local law. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries including to the extent applicable Article 23-A of the New York Correction Law; San Francisco California Police Code Article 49 Sections 4901-4920; New York Citys Fair Chance Act; Philadelphias Fair Criminal Records Screening Act; and other applicable federal state and local laws and regulations regarding criminal background inquiries.

If you have visited our website in search of information on employment opportunities or to apply for a position and you require an accommodation please contact Capital One Recruiting at 1- or via email at . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

For technical support or questions about Capital Ones recruiting process please send an email to

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Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).