Concierge â Hospitality & Experience
Concierge â Hospitality & Experience
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Salary Not Disclosed
1 Vacancy
Job Description
Summary:
We are seeking a hospitality-driven individual with strong local knowledge to join our team as Concierge Hospitality & Experience. As the first point of contact for our guests this role is focused on delivering warm thoughtful service and providing personalized recommendations that reflect the best of Charleston. The ideal candidate is detail-oriented professional and passionate about connecting people with meaningful experiences. Overnight shifts may be required based on business levels and team coverage.
Key Responsibilities:
- Concierge-Level Service: Deliver a high-touch personalized experience by assisting guests with dining cultural and activity recommendations throughout Charleston.
- Warm Hospitality: Welcome and engage guests with professionalism enthusiasm and a focus on creating lasting impressions.
- Communication: Maintain proactive consistent communication with guests and internal teams to ensure a seamless stay.
- Local Expertise: Act as a trusted resource for guests helping them discover Charlestons best offerings and coordinating reservations transportation and other special requests.
- Administrative Accuracy: Manage reservations guest billing and tasks within the property management system (PMS) with accuracy and attention to detail.
- Clean & Organized Spaces: Maintain guest-facing and work areas to reflect the propertys standard of excellence.
- Team Collaboration: Work closely with other departments to ensure guest needs are met and issues are resolved quickly.
- Schedule Flexibility: Available for a range of shifts including evenings and occasional overnights as needed.
What Were Looking For:
- Excellent verbal and written communication skills
- Strong knowledge of Charlestons dining attractions and local experiences
- A passion for hospitality and a commitment to creating outstanding guest experiences
- Organized detail-focused and able to multitask effectively
- Collaborative professional and enthusiastic about being part of a high-performing team
Employment Type
Full Time
